Managing informal learning - why projects fail, what successful projects have in common Sally Ann Moore Managing Director of iLearning Forum Paris For: Enterprise Ireland, Dublin July 2010

Presentation Outline  Fundamental assumptions about training in companies  What has not worked and why  What we have learned from successful eLearning and informal learning projects  Integrating work and informal learning  Measuring the benefits of eLearning in companies

Investment in Learning today is for increased work performance

Knowledge is not competence

“Use it or lose it” The need to integrate work and learning

Use of IT and the Internet is vital for “training at the speed of change”

What’s not working in eLearning  25% of users abandoned training after registration  75% participated actively at the beginning  85% did not complete the course Many major investments in technology-based learning have not been used as planned:

Why it’s not working  If technology delivery was not the problem, and  If content was not the problem, and  If absence of human teachers was not the problem... So what are the critical success factors?

 Learning goals must be defined

Progress to goal must be measured 

Selection targeted and gap analysis ensures success 

Human intervention is essential 

Management attention is equally important 

Effort analysis provides a clue “I can do” “I know” “I can adapt and apply” Most organizations need this level Effort Time 0% 5% 15% 100% Competency at work Most classroom training stops here

Addressing the real effort Performance at Work Time 0% 5% 15% 100% Effort in Learning 1. Define work & required standard 4. Coach and track to goal, informal Learning 3. Teach “I know” & “I can do” 2. Identify gaps and needs

Work Analysis - Systemic View INPUTS Value-adding Transformation Activities Activity Profiles Skills, Knowledge & Behaviors Shareholder Expectations, Purpose OUTPUTS Key Performance Indicators

Separating Work and Worker Matrix of Activities & Competencies ActivitiesBehaviorsSkillsKnowledge

An Integrated solution Company Mission and Objectives Development & Learning Solutions Warehouse Measure Performance Work Analysis Generic Activity linked to List Dictionary of Competencies Activity Profiles Competence Assessment Development Plan Informal Learning

Performance Measures Balanced Business Scorecard (David Norton) 1. Shareholder Value (€) 2. Innovation Rate 3. Customer Perception 4. Business Process Improvement

Training strategy retention rates