MODULE 43 Radio & Telephone Communications. RADIO & TELEPHONE A. Objective 088 1. 088: Explain or demonstrate the parts of the two-way radio. 2. 089:

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Presentation transcript:

MODULE 43 Radio & Telephone Communications

RADIO & TELEPHONE A. Objective : Explain or demonstrate the parts of the two-way radio : Practical-demonstrate or explain proper telephone procedures used in in- coming & out-going business calls- proper identification of self & caller

RADIO & TELEPHONE : Explain or demonstrate the proper testing procedures for the two- way radio : Explain or demonstrate the radio codes for the two-way radio.

RADIO & TELEPHONE : Explain or demonstrate the phonetic alphabet for the two-way radio : Explain or demonstrate the circumstances for use of the two-way radio.

RADIO & TELEPHONE : Demonstrate or explain proper telephone procedures used in in- coming & out going business calls- courtesy.

RADIO & TELEPHONE : Demonstrate or explain proper telephone procedures used in in- coming & out going business calls- type of information permitted to be discussed.

RADIO & TELEPHONE : Demonstrate or explain proper telephone procedures used in in- coming & out going business calls- testing procedures.

RADIO & TELEPHONE : Demonstrate or explain proper telephone procedures used in in-coming & out going business calls-writing down information accurately.

RADIO & TELEPHONE B. Reasons for Radio & Telephone Procedures 1. Life-saving devices in case of emergency 2. For institutional assistance & information made easier

RADIO & TELEPHONE 3. Coordinate activities 4. Could be anyone speaking 5. Enhances public image

RADIO & TELEPHONE C. Telephone Procedures 1. First response identify post 2. Identify yourself 3. Indicate respect 4. Identify caller 5. Take message

RADIO & TELEPHONE D. Radio Procedures 1. Advantages 2. Parts a. Antenna b. Volume button/On off switch

RADIO & TELEPHONE c. Emergency switch d. Channel selector e. Squelch f. Battery/battery door g. Transmit button

RADIO & TELEPHONE E. Telephone Testing Procedures 1. Dial tone 2. Dial a number 3. Make watch call

RADIO & TELEPHONE F. Radio Testing Procedures 1. Turn on 2. Adjust squelch 3. Transmit 4. Identify yourself 5. Request radio check

RADIO & TELEPHONE G.Radio Usage 1. Professionalism, courtesy, voice tone & presentation a. Plan your message b. Identify yourself c. Use phonetic alphabet/ 10 code d. Mobile radio techniques

RADIO & TELEPHONE H. Mobile Radio Ranges (Operational distances) 1. Handheld: one mile 2. Mobile: miles 3. Limiting factors

RADIO & TELEPHONE I. Professional Use 1. Do not use slang or jargon 2. Be aware of inmates in earshot 3. Do not discuss confidential inmate information

RADIO & TELEPHONE 4. Write down information accurately/may take message. 5. Always try to answer the telephone by the third ring. 6. Always be courteous and show respect.