UB-04 Medicare Crossover Claims HP Provider Relations October 2011

Agenda Objectives What is a Medicare Crossover Claim Billing Electronically Billing Paper Claims Supporting Documentation ANSI version 5010 Helpful Tools Questions

Session Objectives At the end of this session, providers will understand: What constitutes a Medicare crossover claim What supporting documentation is required How to identify and notate the supporting documentation What actions to take in preparation of ANSI version 5010

Learn Medicare Crossover Claims

Medicare Crossover Claim Defined The term, “crossover claim” applies when a member has Medicare as the primary insurance, and: The Medicare coverage is from traditional Medicare, not one of the Medicare Replacement (or Medicare HMO) plans Medicare issued a payment of any amount, or the entire payment was applied to the deductible A claim is not a crossover claim when: The member’s primary insurance is not traditional Medicare Medicare denied the entire claim It is a Medicare benefit exhaust claim

Why Claims Do Not Automatically Cross Over Following are some of the reasons why claims fail to cross over from Medicare automatically: NPI one-to-one match cannot be accomplished The Medicare intermediary is not National Government Services (NGS) or is not an intermediary that has a partnership agreement with HP Ambulatory surgical center (ASC) claims billed to Medicare on a CMS-1500 claim form with the SG modifier Data errors on the crossover file Examples include incorrect Social Security number (SSN) or spelling of member name

Claim Filing Limit The standard filing limit for Medicaid claims is one year from the date of service Crossover claims are not subject to the one-year filing limit Crossover claims may be submitted and processed irrespective of the age of the claim

Claims Partially Paid by Medicare When Medicare allows only some of the services on a nonsurgical outpatient claim: Only the Medicare-allowed services apply to crossover logic These services should be billed to Medicaid separately from the Medicare- denied services Providers should not send the Medicare Remittance Notice (MRN) to Medicaid when billing for services Medicare has paid Only the Medicare-allowed services are exempt from the one- year filing limit Services denied by Medicare are subject to the one-year filing limit These services should be billed separately to Medicaid with a copy of the MRN

Bill Electronic Crossover Claims

Web interChange – Claims Processing Menu

Institutional Claim

Coordination of Benefits

Coordination of Benefits

Where Do I Find Documented Claim Filing Instructions?

Bill Paper Crossover Claims

How to Bill a Crossover Claim Identify Medicare Remittance Notice (MRN) information in field 39 as follows: Value Code A1 – Medicare deductible amount Value Code A2 – Medicare coinsurance amount Value Code 06 – Medicare blood deductible amount Value Code 80 – IHCP covered days

Crossover Claim

Where Do I Find Documented Claim Filing Instructions for Paper Claims? Refer to Chapter 8 Section 2

Prepare ANSI version 5010

HIPAA 5010 The mandatory compliance date for ANSI version 5010 and the National Council for Prescription Drug Programs (NCPDP) version D.0 for all covered entities is January 1, 2012 If submitting claims to the IHCP, you need to prepare for these upgrades to prevent delay in payment HP has been accepting test files from approved Trading Partners during 2011

HIPAA 5010 Transactions affected by this upgrade: Institutional claims (837I) Dental claims (837D) Medical claims (837P) Pharmacy claims (NCPDP) Eligibility verifications (270/271) Claim status inquiry (276/277) Electronic remittance advices (835) Prior authorizations (278) Managed Care enrollment (834) Capitation payments (820)

What You Need To Do If you bill IHCP directly Begin the process to upgrade to the ANSI 5010 or NCPDP D.0 versions If you are using a billing service or clearinghouse Monitor their progress in preparing for the HIPAA upgrades to ANSI v5010 and NCPDP vD.0 Questions should be directed to INXIXTradingPartner@hp.com OR Call the EDI Solutions Service Desk 1-877-877-5182 or (317) 488-5160

Deny Common Denials

Common Denials 0558 – Coinsurance and deductible amount is missing indicating that this is not a crossover claim Cause No coinsurance or deductible information is present on the claim Resolution Electronic – Complete the Benefit Information window on the Web interChange Paper – Add A1 or A2 and amount in Field Locator 39

Common Denials 2501 – This recipient is covered by Medicare Part A; therefore, you must first file claims with Medicare Cause Claim has not been submitted indicating the coinsurance and deductible amount in Field 39, no attachment Resolution Electronic – Complete the Benefit Information window on the Web interChange Paper – Add A1 or A2 and amount in Field Locator 39

Common Denials 2007 – Qualified Medicare Beneficiary (QMB) recipient – Please bill Medicare first Cause Member is a QMB and no Medicare payment is indicated on the claim Resolution Electronic – Complete the Benefit Information window on the Web interChange Paper – Add A1 or A2 and amount in Field Locator 39

Find Help Resources Available

Helpful Tools Avenues of resolution IHCP website at indianamedicaid.com Provider Enrollment 1-877-707-5750 Customer Assistance 1-800-577-1278, or (317) 655-3240 in the Indianapolis local area Written Correspondence P.O. Box 7263 Indianapolis, IN 46207-7263 Provider Relations field consultant

Q&A