Reduce Waiting & No-Shows  Increase Admissions & Continuation www.NIATx.net The A’hah’s of Change Dave Gustafson Director of NIATx and Center for Health.

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Presentation transcript:

Reduce Waiting & No-Shows  Increase Admissions & Continuation The A’hah’s of Change Dave Gustafson Director of NIATx and Center for Health Enhancement Systems Studies Acknowledgements to: So many people I can’t count

Reduce Waiting & No-Shows  Increase Admissions & Continuation Goal “All models are wrong, some are useful.” Discuss gimmicks I find useful All are important But you know many of them

Reduce Waiting & No-Shows  Increase Admissions & Continuation Nominal Group Technique Silent generation of ideas Round Robin Listing Discussion Voting

Reduce Waiting & No-Shows  Increase Admissions & Continuation The Influentials Find the opinion leaders Find who they go to for advice Get them both on board ASAP –Involve early & often –Discuss & give evidence of: The needs How innovation meets the needs –Act on their concerns.

Influence Diagrams

Reduce Waiting & No-Shows  Increase Admissions & Continuation And One More Thing!

Reduce Waiting & No-Shows  Increase Admissions & Continuation End