Rating IT Quality : Software Project Management and Business Risk.

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Presentation transcript:

Rating IT Quality : Software Project Management and Business Risk

Program overview Assessment criteria Software project management practices Industry trends Issues for organizations

Currently accepted criteria Benefit to the organization Costs/risks of implementation

Benefits: Financial measures Revenue Cost savings Value of the data

Benefits: User satisfaction Staff productivity Customer loyalty

Costs/risks: Investment in infrastructure Capacity/scalability Security

Emerging criteria Software quality Project management process

Software quality definitions Usable Reliable Maintainable Extendable

Project management process goals Appropriate Repeatable Measurable Predictable Teachable Scalable

Project-level practices Project lifecycle Development methodology Configuration management Version control Testing Change management Documentation Training Monitoring

Organization-level practices Project Office Change Control Board Software Quality Assurance TSAs/Help Desk

Tools of the trade Primavera, MS Project SMS Visual Source Safe Rational ClearQuest Segue SilkTest/ Radview WebLoad Patrol Support Magic

Industry trends Legal issues Financial impact Ratings market

Legal issues Product liability Contract disputes UCITA

Financial concerns Auditors review FASB tax rules Pricing of electronic products

Ratings market International Standards Organization –NGO founded in 1947 –1,928 standards –European and Asian market Software Engineering Institute –U.S. govt funding, founded 1984 –CMM levels 1-5 –U.S. market

Issues for business Internal systems External customers B-to-B initatives New product opportunities