E-Government: Tips, Tools, and Best Practices Florida State Library August 11, 2009 Nancy Fredericks Pasco County Library System PCLS E-Government Logo

E-Government Act of 2002

E-Government Defined

Steps you can take now 1. Extend computer usage time or dedicate computers for e-government use e-government use 2. Limit e-government computers to specific sites or provide staff supervision

3. Provide basic computer skills training Formal classes or self-directed- Video tutorials

Online tutorials

4. Identify federal, state, and local E-government websites for patrons to readily access- website, blog, bookmarks.

5. Offer e-gov training to the public

6. Provide a list of documents to bring when completing online forms: 7. Relax library cell phone policies or have a telephone patrons can use

8. Provide business size card for recording user name and password 9. Record e-gov statistics

10. Provide a method for non-English speakers to receive assistance

11. Produce a list of answers to frequently asked E- government questions

12. Staff Training Social Worker Skills Contact your human resources department or your county/city social worker. Contact community agencies and ask them to come to the library and train staff

Partnerships for training and referrals

Contact your one-stop employment center Department of Children & Families

Develop an e-government policy

Recommendations verbal and written disclaimers (especially as part of Internet user agreement – click through on all library computers) verbal and written disclaimers (especially as part of Internet user agreement – click through on all library computers) librarians not help users fill out forms that require co-signatures (e.g. Florida family court forms that require signatures by person who helps user fill out form - that comes with a requirement to keep the forms for six years) librarians not help users fill out forms that require co-signatures (e.g. Florida family court forms that require signatures by person who helps user fill out form - that comes with a requirement to keep the forms for six years) librarians not select forms for users - okay to help them use an index of forms, but selection is up to user (per Florida Bar Association unauthorized practice of law dept) librarians not select forms for users - okay to help them use an index of forms, but selection is up to user (per Florida Bar Association unauthorized practice of law dept) librarians not type in personal information, esp. social security numbers and passwords librarians not type in personal information, esp. social security numbers and passwords

Create a blog or del.icio.us page for your library for free

Tools for you

Using taxonomy and folksonomy to organize e-government information Taxonomy-is the science of classification according to a pre-determined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis, or information retrieval Taxonomy-is the science of classification according to a pre-determined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis, or information retrieval Taxonomy developed based on e-government inquires at Pasco County libraries: Taxonomy developed based on e-government inquires at Pasco County libraries: Education Education Employment Employment Food Stamps Food Stamps Immigration Immigration Incarceration Incarceration Medical Medical Pasco Government Pasco Government Recreation Recreation Social Security Social Security Tax Forms Tax Forms Unemployment Unemployment Veterans Veterans

For more information, please Nancy Fredericks at The contents of this tutorial were developed under a Library Services and Technology Act grant from the Institute of Museum and Library Services, through the Department of State, Division of Library and Information Services. However, the contents do not necessarily represent the policy of the Department of State and you should not assume endorsement by the State or Federal Government.