SPOCK My decisions are completely logical

Patient…Elliot analyzing analyzing analyzing analyzing analyzing analyzing

Emotional Intelligence Scott Grogan, DO Faculty Development Fellow

Objectives Defined Emotional Intelligence (EI) Defined Emotional Intelligence (EI) Explored one model & its components Explored one model & its components Applied concepts to case studies Applied concepts to case studies

The ability to… monitor one’s own and others’ feelings and emotions monitor one’s own and others’ feelings and emotions discriminate amongst them discriminate amongst them use this information to guide one’s thinking and actions use this information to guide one’s thinking and actions Emotional Intelligence

IQ is a threshold capability IQ is a threshold capability IQ = 15-20% of performance success IQ = 15-20% of performance success EI more important at higher IQ EI more important at higher IQ 20% increase in performance 20% increase in performance EI in medicine?? EI in medicine?? Emotional Intelligence

Intelligenc e Personality Performance EI? EI Models

4 traits and skills Self-Awareness Self-Awareness Self-Regulation Self-Regulation Empathy Empathy Social Skill Social Skill Daniel Goleman Self- Management Relationship Management Positive Impact

Activity Number One Read individual excerpts on traits Read individual excerpts on traits In pairs, determine & record… In pairs, determine & record… 3-4 key features of the trait 3-4 key features of the trait One example of good & bad One example of good & bad 10 Minutes

Activity Number Two With your partner, teach the table about your respective traits With your partner, teach the table about your respective traits Share your good & bad examples Share your good & bad examples We will hear a sampling We will hear a sampling 10 Minutes

Neurobiology of EI Amygdala Rational Emotional

EI Knockout Study Experiential: Experiential: Strategic: Strategic:

Self-awareness Gut decisions?

Self-awareness Are your feelings telling you something? Iowa Gambling Task Iowa Gambling Task Facial Expression and Suicide Risk Facial Expression and Suicide Risk

Amygdala Hijack Fight-flight-freeze mode Fight-flight-freeze mode Quick/exaggerated responses Quick/exaggerated responses No response No response Unable to learn Unable to learn Poor decision making Poor decision making Positive hijacks Positive hijacks

Amygdala Hijack Discuss your experience: When... Discuss your experience: When... do you get hijacked? do you get hijacked? do your coworkers get hijacked? do your coworkers get hijacked? We will hear samples We will hear samples 2 Minutes

Self-regulation Cognitive approach – the balcony Cognitive approach – the balcony “Walk in their shoes” “Walk in their shoes” Meditation and relaxation Meditation and relaxation Mental breaks Mental breaks Happy thoughts? Happy thoughts?

Can We Teach It? Two keys for individuals: Two keys for individuals: Feedback Feedback Goal-setting Goal-setting

Activity Number Three As tables… As tables… Read each case study Read each case study Discuss questions & answers Discuss questions & answers Make a plan Make a plan We will hear samples We will hear samples 15 Minutes

So What?

What will you do next?

Objectives Defined Emotional Intelligence (EI) Defined Emotional Intelligence (EI) Explored one model & its components Explored one model & its components Applied concepts to case studies Applied concepts to case studies

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