Enrico Ronco System Integrator Debbie Deland, TMF Executive Director February 2002©TeleManagement Forum eTOM 2.5 Business Process Framework Mike Kelly, TMF eTOM Support Manager Mike Richter Enterprise Process Architect

October, 2001©TeleManagement Forum2 SP and Industry Experience with eTOM

Telstra Slide 1 1. Why has Telstra contributed to eTOM development 3. Telstra’s TeTOM is closely aligned with eTOM 2. Why is Telstra implementing TeTOM 4. Telstra urges all SP’s to commit to using and improving eTOM V 2.5

Why has Telstra contributed to eTOM eTOM Team Membership gave access to the latest drafts and leading-edge industry thinking – this gave comfort that while TeTOM was being developed simultaneously, it would be aligned as closely as possible with a developing industry standard Telstra needed a new Process Framework – eTOM was the only contender for an eBusiness industry standard eTOM Team membership enabled Telstra to share and validate its learnings from developing and using its own Customer- centred framework – this gave comfort that eTOM would support known Telstra requirements

Why is Telstra implementing TeTOM – an Enterprise-wide, industry-standard Process Framework A Enterprise-wide Process Framework is essential in a Federated environment TeTOM has been adopted as Telstra’s Enterprise-wide Process Framework – TeTOM is Telstra’s implementation of eTOM, tailored to suit our environment TeTOM will deliver these benefits - help align Telstra's Business Units - improve communications between Telstra's Business Owners and Telstra's Solution Developers - improve communications between Telstra's Solution Developers and external solution Vendors, since it is based on industry-standards - improve communications with other Service Providers (the Communications Industry Forum favours eTOM to standardise communication between SPs)

Telstra’s TeTOM evolved in parallel, but is tightly aligned with eTOM The seven Vertical Level 1 processes in eTOM and TeTOM are identical in concept Some Horizontal Level 1’s in eTOM have been merged in TeTOM – this emphasizes the relationship between the Strategic, Infrastructure and Product processes and the Operations processes Vertical Level 1’s in TeTOM extend into Enterprise Management – this emphasizes how some Enterprise Management processes provide direct support for Operations processes

October, 2001©TeleManagement Forum7 eTOM V2.0 Telstra’s TeTOM 2 CONCEPTUAL LEVELLEVEL 1

Telstra urges all SPs to commit to using and improving eTOM The benefits of an industry-wide standard only materialize if most SPs actually use it Vendors may only implement the industry standard when they see most SPs are actually using it In using eTOM, SPs will validate it and identify the need for corrections and additions – which need to be fed back to the eTOM Team