BlueStar Clinical Quality Assurance The Evolving Value Proposition of Social Franchising

Current MSI BlueStar = 17 countries and 2,500 providers

Growth in Franchising at MSI

Quality improvement is a key aspect of the value we offer franchise participants.

Measuring and Supporting Clinical Quality

Measuring and Supporting Quality

Measuring and Supporting Clinical Quality Emergency Management Clinical GovernanceCustomer ServiceSTI ServicesFamily Planning

Measuring and Supporting Clinical Quality Customer Service Family Planning Infection Prev. Supply ChainEm. Prep

Perceptions of Clinical Quality MSIClinic OwnerClient Low rates of complication Rationale prescription Quality of information and informed consent Quality of Commodities Offers a wide range of FP options Able to handle emergencies Clients are not returning for additional management Reputational risk is kept to a minimum Confidence in new services Clean premises Respectful staff Confidentiality People I know use this facility They have necessary medicines Short waiting times

Making Clinical Quality Pay Quality Progression Cost of Delivery Client Volumes

Value Proposition to Providers

Thank You Head of Social Franchising, MSI Director of Marketing, MSI