Improving Communication Skills T. Positive Communication good posture appropriate dress pleasant greetings a smile eye contact a nod pleasant facial expressions.

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Presentation transcript:

Improving Communication Skills T

Positive Communication good posture appropriate dress pleasant greetings a smile eye contact a nod pleasant facial expressions quiet but understandable voice relaxed atmosphere patient responses praise a caring attitude T

Negative Communication stiff, tense, or uptight posture inappropriate dress unfriendliness an angry look no eye contact rolling eyes tense facial expressions loud voice tense atmosphere criticism little or no praise indifference T

Improving Communication Skills Positive Communication good posture appropriate dress pleasant greetings a smile eye contact a nod pleasant facial expressions quiet but understandable voice relaxed atmosphere patient responses praise a caring attitude Negative Communication stiff, tense, or uptight posture inappropriate dress unfriendliness an angry look no eye contact rolling eyes tense facial expressions loud voice tense atmosphere criticism little or no praise indifference T