Office Supplies Ref: PS/07/002/Office Supplies IT Computer Consumables 22/23 rd April 2009 Welcome

Thank you for choosing Spectrum Our mission is to: “Ensure each individual/organisation gets maximum benefit from this collaborative contract”

Agenda Spectrum’s background Public Sector Experience in Scotland Your Support Team Contract Service Levels How to order Why Spectrum Questions and Answers

Our Background Established in 1981 Turnover in excess of £50m Financially sound, no borrowings. IT Consumables Specialist Reseller Supplier partners including: HP, Brother, Canon, Epson & Lexmark Customers including: Banks, Retailers, Manufacturers & Public Sector organisations. Warehousing and Logistics Head Office operating 8.30am to 6pm Distribution Centre – Bradford 40,000 Sq ft operating 6am to 10pm Logistic Partner is DHL who have Depots across Scotland.

Our Background Stock and range Stock holding of approx £4m, approx 4,500 items in stock Product range includes: Data storage- CDs, DVDs, Tapes, mobile storage such as USB memory sticks/flash drives. Printer cartridges Computer accessories Recycling service for Spend cartridges: over 99% of spend cartridges are re-used or recycled.

Public Sector Experience in Scotland Over 20 years experience, supplying Universities & Colleges and other Public Sector Organisations in Scotland Growth of Public Sector business supplying over 130 public sector organisations with a Projected spend of over £12m pa in 2009 Delivering saving of approx 30% Achieve minimum 80/20 split Core/Non core Encouraging the use of best value products

Your Support Team Name/RoleResponsibility Richard Thaxter Contract Director Adoption of the National Contract Ensuring contract compliance Jonathan Bainbridge Contract Manager/Account Manager Account Reviews Contract Implementation Customer Visits Jack Stephenson/Ibrar Hussain Customer Support Representative Dealing with telephone enquires and orders and back office support for sector Manager Sales Order processing TeamAdmin support and processing of and fax order

Contract Service Levels Delivery 97% of orders delivered next day if ordered before 4pm. 97% line fulfilment 97% order fulfilment Out of stock items All out of stock items users to be advised upon receipt of order Revised delivery date quoted 98% of out of stock lines delivered within 2 working days. Order accuracy 98% order accuracy Spectrum are currently meeting or exceeding all service levels!

Best value/ maximising Savings What is best value? Long-life, multi-packs, combination packs. Products which deliver the lowest cost per copy Why do some users not order these anyway? “We usually order what is in the printer”; this is often not best value product “We are un-aware of the ‘best value’ options” How much can we save? This varies depending upon the options available for your machine A recent review for University of Strathclyde showed a potential additional saving of at least £4,500 Spectrum will ensure you are made aware of all best value items available!

How to order On-line using “SPECs” Spectrums on-line ordering system via our website (login and password). Pecos we are able to accept CXML or attachments Telephone : or Post to Spectrum Computer Supplies Ltd, Spectrum House, East Parade, Bradford BD1 5RJ Fax:

Why Spectrum? Committed to promoting and sharing best practice, maximizing efficiencies and delivering long term sustainable savings which can be measured We will introduce new product innovations and regularly review the core list of items to ensure it represents the best value for your needs Committed to continuous improvement of the supply chain and carbon footprint We will work with you to make sure spent cartridges are disposed of in an environmentally friendly way – if so required We will “Ensure each individual organisation gets maximum benefit from this collaborative contract”

For more information please contact: Jonathan Bainbridge Contract Account Manager Spectrum Computer Supplies Limited