Department for Work and Pensions 1 Name: Paul Williams Labour Market Operations Director Date: 1 st May 2013 Jobcentre Plus ‘Working Locally’

Department for Work and Pensions 2 Jobcentre Plus Working Locally DWP “ We help people lift themselves out of poverty and stay out of poverty, through work, saving and support ”

Department for Work and Pensions 3 2

4 Jobcentre Plus Working Locally Our Claimants Treat our claimants as individuals and with respect; Have high expectations of what claimants will do to find work; Make sure claimants move forward at every intervention; Deliver consistent and robust application of conditionality without targets or league tables; Take responsibility for the claimant experience and use claimant feedback to inform our delivery; Be digital by default, and; Support vulnerable claimants and those with complex needs to access our services.

Department for Work and Pensions 5 Jobcentre Plus Working Locally Our partners, providers and employers We will: Be a labour market expert – engaging actively with employers and agencies to maximise opportunities for our claimants, especially young people and the hardest to help; Proactively work with partners to join up local services for our claimants, leveraging better outcomes and maximising our performance; Support partners to understand Welfare Reform and its impact on their customers, and; Work collaboratively with local providers, particularly Work Programme and Local Authorities, to help us achieve mutual performance targets.

Department for Work and Pensions 6 Jobcentre Plus Working Locally Looking Ahead Welfare Reform and Local Support Services. Social Justice including Troubled Families. Continuing to maximise partnership working through Jobcentre Plus freedoms and flexibilities, whilst exploring DWP's role in supporting Lord Heseltine's accepted recommendations for economic growth. Continued alignment of employment and skills including access to apprenticeships. Digitalisation. Office of the Future. Local freedom and flexibility.