PRIMARY & COMMUNITY SERVICES CARE GROUP DIGNITY CHAIN Jan Blaylock – Modern Matron
Yorkshire & Humber Local Education & Training Board ‘Improving Dignity & Respect in Care’ Funding – Oct 2012/Mar2013 Initiatives to promote awareness
Patients are treated with dignity,Kindness, compassion,courtesy, respect,understanding and honesty (NICE 2012) Patients are entitled to be the first and foremost consideration of the system and all who work in them (Sir Robert Francis 2013)
‘We touch lives at times of basic human need, when our care and compassion are what matters most…’ (STHFT Corporate Strategy2013/2017)
P atient First Respectful Ownership Unity Deliver (STHFT Corporate Strategy 2012/2017)
ACTION PLAN Human Resources Communication Service Development Service Initiative
HUMAN RESOURCES BAND 7 – Modern Matron BAND 3 – Admin Support BAND 2 – Support Worker
COMMUNICATION P&CS Care Group - Patient Experience & Engagement Group P&CS Dignity Champion Data Base P&CS Dignity & Respect – Intranet Page Progress Updates – STH Communication Team/Relevant groups
SERVICE DEVELOPMENT Im the expert on me. You’re the expert on my (condition).I want you on my team. You need me on yours… (Andrew Craig – Engagement Practioner 2012)
FEEDBACK SERVICE Website Service Not-for –Profit Social Enterprise Community Nursing Service 12 Month Pilot Housebound Patients Feedback- Dignity/Respect
SERVICE INITIATIVE
DIGNITY ROADSHOW Raise awareness around the importance of providing dignified care. Promote DH Dignity in Care Campaign Develop network of Dignity Champions Obtain patient & staff opinion Identify and share good practice that promotes dignified care Develop professional and sustainable training resources
DIGNITY CHAMPION VOLUNTEERS
VENUES DIGNITY ROADSHOW VISITED VARIOUS COMMUNITY VENUES BETWEEN 10am-4pm OVER TWO WEEK PERIOD Jordanthorpe Health Centre Beech Hill Intermediate Care Facility Lightwood Firth Park Health Clinic Manor Health Clinic
Gift of Time with a Free Shoe Shine!
WHAT DOES DIGNITY MEAN TO YOU…?
DIGNITY CHAIN! 33 METERS OF P&CS DIGNITY CHAIN 220 PATIENT & STAFF RESPONSES
EXAMPLE OF RESPONSES ‘Dignity is the thing you cant see, but need to preserve…treating people with respect…preserves dignity’ ‘D ignity is having my wishes respected, being taken seriously, having opportunity to express myself and make a contribution to my community so that I feel valued’ ‘Having dignity means being comfortable,being comfortable means swift recovery’ Ask + Listen+ Understand+ Act = Dignity
ANALYSIS OF RESPONSE THEMES
DH DIGNITY IN CARE CAMPAIGN
Recruitment of Dignity Champions 169 CHAMPIONS!!!
ACHIEVEMENTS Patient Experience & Engagement Group Patient Opinion Resources Training/Promotional Scoping Exercise Network of Dignity Champions Dignity Action Day
RECOMMENDATIONS Promote Patient & Experience & Engagement Group Utilise pool of training/promotional resources Develop dignity preserving strategies Develop dignity & respect training awareness session Implement 15 Steps Challenge – Quality from a Patients Perspective
‘Most Caring Workforce!’
THANKYOU!