Northern Refugee Centre Regional Event SHARED SERVICES AMONG RCO’s

SHARED SERVICES  Joint provision of wanted services to increase efficiency & quality of service  All about management of change. Change cannot be ordered to happen  On PM Cameroon refused to sign-up to planned new Eurozone treaty

Principles – scope & quality of services  Vision that commits to shared services based on collaboration & sharing best practice  Long term perspective when determining savings, efficiencies and service improvements

Principles – scope & quality of services  Appointment of a lead authority for jointly managed services – avoid competition  Aim to improve service delivery to both internal and external customers  Realistic benefits of collective provision and use of resources

Principles – scope & quality of services  Full use of economies of scale and experience curve economies  Simplification and standardisation of services to avoid duplication -local flexibility required  stakeholder involvement – internal & external

Principles- scope & quality of service  Retain skills and intellectual knowledge to increase capability.  Delivery Mechanism – lead authority, jointly managed, outsourced shared service projects, strategic partnership. Need for joint project working groups

Governance Issues  Joint boards, committees fully accountable to partner authorities  Impact assessment of services – economic, financial and equality and diversity agendas

Shared Services Process Issues  Rigorous evaluation of options  Retention of skills, knowledge and experience  Business plan  Transparency of process in terms of disclosure and evidence base

Employment Issues  In-house secondments/redeployments, transfers to joint RCO on basis of TUPE – Transfer of Undertaking (Protection of Employment Regs). No erosion of employee rights  Development of HR base – retraining to multi-skill, up-skill

Benefits of Shared Services Benefit Probability of Occurrence (high, medium, low) Probable Impact Within RCO Learning & sharing best practice M -H M Pooling & sharing resources & investment HH

Benefits of Shared Services Benefit Probability of Occurrence Probable Impact Within RCO Achieving economies of scale L Standardisation using IT M Sharing training &devpt costs H

Shared Services Risks Risk Probability of Occurrence Probable Impact Within RCO Benefits less than initially forecast M Job losses, relocations H Differences on project objectives

Shared Services Risks Risk Probability of Occurrence Probable Impact Within RCO Differences in mgt & cultural fit Underestimated level of business process re- engineering

Shared Services Risks Risk Probability of Occurrence Probable Impact Within RCO Narrow scope of shared services projects Delays in agreeing governance model

Shared Services Risks Risk Probability of Occurrence Probable Impact Within RCO Failure to involve staff, volunteers, users etc in project plan/design Competition for staff & location of facilities

Shared Services Risks/Barriers Risk/Barrier Probability of Occurrence Probable Impact Within RCO Agreement on IT/software and operating systems may not be reached due to previous investment and commitments

Evidence-based Strategy for Shared Services  Must be comprehensive to identify all costs & benefits in planning, design, negotiation and implementation stages.  Compatible with framework of principles for shared services  Select SMART and sustainable options

Evidence-based Strategy for Shared Services  Design systems that maximise benefits to service users & integrate services  Impact assessment on stakeholders  Business plan reviews.

Key Areas of Shared Services   Finance   IT   HR   Procurement

Examples of Good Practice   Nottingham & Leicestershire County Cls - £2m savings 2010   Broomsgrove & Redditch Cls - £500k   North & North East Lincolnshire - £14m since 2006   South London & Waste Partnership (Sutton, Croydon, Kingston, Merton) - £3.5m in 2010