Antisocial Behaviour Customer Satisfaction Survey Results North Community Safety Team COMMUNITY SAFETY.

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Presentation transcript:

Antisocial Behaviour Customer Satisfaction Survey Results North Community Safety Team COMMUNITY SAFETY

Send you a Customer Satisfaction Survey to fill in, once the complaint is completed Publish the results of the Surveys Regularly monitor the results and use them to improve our service to our customers When you report a complaint of antisocial behaviour, we will: COMMUNITY SAFETY

the results to follow…. 25 (23%) completed surveys have been returned to us, so far June & July Customer Satisfaction Surveys 110 were sent out COMMUNITY SAFETY

Q1 By what method did you contact us to make your complaint? COMMUNITY SAFETY

Q2 How easy or difficult was it to contact a member of staff to report your complaint? COMMUNITY SAFETY

Q3 Rate how quickly you were contacted about your complaint COMMUNITY SAFETY

Q4a How would you describe the member of staff dealing with your complaint? COMMUNITY SAFETY

Q4b How would you describe the member of staff dealing with your complaint? COMMUNITY SAFETY

Q4c How would you describe the member of staff dealing with your complaint? COMMUNITY SAFETY

Q4d How would you describe the member of staff dealing with your complaint? COMMUNITY SAFETY

Q5 How satisfied were you that you were kept up to date about your complaint? COMMUNITY SAFETY

Q6 Overall how satisfied were you with the outcome of your complaint? COMMUNITY SAFETY

Q7 Overall how satisfied or dissatisfied are you with the way your complaint was dealt with? COMMUNITY SAFETY

Q8 How willing would you be to report antisocial behaviour to us in the future? COMMUNITY SAFETY