Testing new approaches: the Claimant Commitment and local support services Nicoya Palastanga Welfare Reform Project Manager West Lindsey District Council

WLDC Universal Credit Pilot Digital engagement Financial Inclusion Partnership Working Rurality Local delivery

Digital Inclusion Access to IT Public Access in council offices Working with partner organisations Public Access across the district Broadband/Wi-Fi/Community locations/Community Champions

Partnerships Steering Group led by independent chair Co-location of services - WLDC, JCP, LCC, VCS, Credit Union Additional support from CAB, training providers, housing associations, libraries, parish councils = ‘Real’ Partnership working

Lessons for Claimant Commitment Job seeking - Universal Jobmatch, other vacancies Developing skills - Accessing courses, IT skills Spending the time Providing proof  Need for public access IT with mediated support

Links to Local Support Services Who needs support? Who provides that support? Where does the funding come from? Who manages it all?