tel: © Mediation Matters Ltd A New Way To Reduce Costs and Improve Productivity… and Avoid the Stress of an Employment Tribunal!

tel: © Mediation Matters Ltd Employment Mediation Services Impartial Mediation Throughout England Public Sector Private Sector Small Businesses, SME, Blue Chip Mediation Focus Group to Launch Soon

tel: © Mediation Matters Ltd What Is Employment Mediation? “Employment mediation is an alternative form of conflict resolution that aims to help 2 or more people who are experiencing problems at work to reach an agreement and move forward amicably.” (Chisholm, 2010)

tel: © Mediation Matters Ltd What Is Employment Mediation? Voluntary process Confidential Non-binding to point of agreement Privileged Introduced at any stage of dispute Allows the parties to retain control

tel: © Mediation Matters Ltd What Issues Can It Help With? Bullying Harassment Discrimination Disagreements Miscommunication Professional misconduct Poor performance Director or management disputes Reinstatement of position at work Breakdown of working relationships Perceived unfair / unequal treatment Return to work following sickness absence Return to work after work related stress absence

tel: © Mediation Matters Ltd The Root of Conflict Conflict Different Positions Different Attitudes Different Needs Different Beliefs Different Concerns

tel: © Mediation Matters Ltd Trigger Points Frequent or prolonged sickness absence High staff turnover Constant fire fighting Dip in performance levels An aversion to attending work Feeling of unfairness and inequality

tel: © Mediation Matters Ltd How Does Mediation Work? Initial telephone conversation Sign an agreement to mediate Compile an individual statement Meeting Agenda for the day Series of individual meetings Negotiation Agreement

tel: © Mediation Matters Ltd Employment Mediation Benefits Confidential Low stress Achieves results Retain valued staff Increased productivity Increased morale IT SHOULD ALWAYS BE ENTERED INTO FULLY AND FOR THE RIGHT REASONS!

tel: © Mediation Matters Ltd Relatively informal Minimal management and employee preparation time required Quick turnaround from enquiry to delivery and agreement Interim progress reviews Additional support available from an independent development coach if required ALWAYS TALK THINGS THROUGH FIRST!!!!! Additional Benefits

tel: © Mediation Matters Ltd Refer Us With Confidence Accredited and vetted workplace mediators Natural facilitators Great listening skills Non-judgmental Completely impartial Committed to Professional Development Won’t mediate matters that could present a conflict of interest

tel: © Mediation Matters Ltd Happy To Talk To HR Consultants Company Directors Trade Associations Employment Lawyers HR or H&S Managers Disgruntled Employees Trade Union Members or Officials Commercial Solicitors and Accountants Worried Friends, Family and Colleagues

tel: © Mediation Matters Ltd Final Note It’s always important to talk about problems at work. If that doesn’t resolve matters, Mediation Matters Ltd specialises in helping resolve problems in an efficient, low stress, cost effective way, enabling companies and individuals to focus on their priorities rather than fire-fighting. Visit for more information or to download a factsheet. We’re always happy to talk!

tel: © Mediation Matters Ltd Julia Chisholm Mediation Matters Ltd Thanks to Debbie Inglis of Square Two Development Ltd for making sure we didn’t have to go back to Square One when we created this presentation!