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© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 1 Gartner Service Definition — Gartner Summits Service Description ■Gartner Summits are annual conferences designed for leaders from different roles in the IT organisation: Applications, BI & IM, Business Process Improvement, Enterprise Architecture, Infrastructure & Operations, Security & risk management, Program & Portfolio Management. ■They provide independent advice and thought leadership on cloud computing and other IT trends, enabling delegates to validate their cloud strategy, and exchange best practices with peers on what cloud approach has worked or should be avoided. Price ■Gartner will bill a firm fixed price of £1,470 excl. VAT, incl. all expenses for this service. Key Deliverables ■Access to a portfolio of 15 EMEA live conferences providing cloud and IT-related advice to different IT Roles ■Average of sessions per event delivered by world- leading subject-matter experts, including keynotes, lecture- style track sessions, case studies, interactive workshops, roundtables. ■A one-on-one 30 min private meeting with a Gartner analyst at each event (subject to analyst availability) ■One year access to a selection of streaming multimedia presentations from Gartner events Key Benefits ■Get the latest Gartner research “live” with brand new content presented at every summit ■Learn the latest trends and best practices on: ■Cloud computing strategy, Cloud application development, Cloud architecture, Cloud business applications, Cloud security & risk management, Infrastructure-as-a-service (IaaS), Platform-as-a- service (PaaS), Software-as-a-service (SaaS), Convergence of cloud, mobile, social and information, Cloud governance, Cloud cost, Cloud sourcing, Cloud integration, Cloud solutions and vendors, Cloud contracts, SLAs and negotiation, Cloud BI, cloud BPM, Cloud Service Brokerages, private cloud, public cloud ■Exchange ideas and experiences, and benchmark yourself with hundreds of peers from UK and international organisations ■Evaluate cloud-based solution providers and tools ■Get custom advice from Gartner analysts

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 2 Gartner Service Definition — Gartner Summits ■Gartner’s European portfolio of summits includes the following events for 2013 and early 2014*: –Identity & Access Management Summit (March 11-12, London)Identity & Access Management Summit –Business Process Management Summit (March 13-14, London)Business Process Management Summit –Enterprise Architecture Summit (May 14-15, London)Enterprise Architecture Summit –Application Architecture, Development & Integration Summit (May London)Application Architecture, Development & Integration Summit –IT Infrastructure & Operations Management (June 3-4, Berlin)IT Infrastructure & Operations Management –CIO & IT Executive Summit (June 17-18, Frankfurt)CIO & IT Executive Summit –Program, Portfolio Management & IT Governance (June 3-4, London)Program, Portfolio Management & IT Governance –Customer Strategies & Technologies Summit (June 5-6, London)Customer Strategies & Technologies Summit –Outsourcing & Strategic Partnerships Summit (Sept 9-10, London)Outsourcing & Strategic Partnerships Summit –IT Financial, Procurement & Asset Management Summit (Sept 11-12, London)IT Financial, Procurement & Asset Management Summit –Portals, Content & Collaboration Summit (Sept 16-17, London)Portals, Content & Collaboration Summit –Security & Risk Management (Sept 18-19, London)Security & Risk Management –Supply Chain Management Summit (Sept 23-24, London)Supply Chain Management Summit –Data Center Summit (November 25-26, London)Data Center Summit –Business Intelligence & Analytics Summit (10-11 March 2014, London)Business Intelligence & Analytics Summit –Master Data Management Summit (12-13 March 2014, London)Master Data Management Summit Key deliverables from each event: ■Onsite access to keynotes, lecture-style track sessions, case studies, interactive workshops**, roundtables** ■One 30 min private meeting with a Gartner analyst** ■Access to presentation materials (PPT or PDF of all Gartner keynotes and track sessions, and selection of guest sessions) ■One year access to a selection of online streaming multimedia presentations from Gartner events ■Opportunity to exchange ideas and experiences with hundreds of peers from UK and international organisations ■Access to Solution Showcase featuring information, demos related to cloud-based solution providers and tool Notes: * In addition to the 15 EMEA Summits, Gartner organises 38 Summits outside of EMEA, which EMEA clients can attend if they want ** small interactive sessions and private meetings are subject to availability

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 3 Gartner Service Definition — Gartner Summits ■Attendees can register to any of our events typically 9 months or more before the event ■The benefits accrued from our events are primarily from attendees’ onsite experience. Clients tell us the biggest benefits are: −Getting an independent view of technology trends and practices (as opposed to a vendor-centric view from vendor conferences) −Getting the latest Gartner research “live” with brand new content presented at every summit −Learning about the latest trends and best practices, and how they will impact IT strategies −Validating their strategy and approaches either before getting started, or after an implementation −Getting customized answers to specific questions through analyst one-on-one meetings −Exchanging ideas and experiences with many of their peers, with similar industries, roles or issues −Evaluating solutions effectively, by having both Gartner’s unbiased view in sessions, and be able to get demos and answers from solution providers on hand ■In terms of creating the most compelling events for each role, Gartner does conduct in-depth research and analysis into clients needs and key issues, to ensure we provide the most important and relevant topics for each potential audience, including: −Analysis of Gartner inquiries and search terms −Interviews with potential attendees −Advisory board meetings −Pre-event surveys These activities always include members of the Public Sector to validate the specific government /public sector issues ■Some of the cloud related topics that may be addressed at the events include: IT skills for cloud, cloud computing strategy, cloud application development, cloud architecture, cloud business applications, cloud security & risk management, Infrastructure-as-a- service (IaaS), Platform-as-a-service (PaaS), Software-as-a-service (SaaS), convergence of cloud/mobile/social/information, cloud governance, cloud cost, cloud sourcing, cloud integration, cloud solutions and vendors, cloud contracts, SLAs and negotiation, cloud BI, cloud BPM, private cloud, public cloud, cloud impact on supply chain

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 4 Gartner Service Definition — Gartner Summits Additional Terms and Conditions ■Tickets are valid for 12 (twelve) months from the date of issue which is indicated by the expiration date shown on the front of the Ticket. Tickets provided as part of a Gartner Research offering, or purchased separately, are valid only for Gartner conferences that take place during the 12-month (twelve-month) contract term of the Research offering for which the Ticket has been issued. ■Tickets cover payment for the Gartner conference registration fees only. Client is solely responsible for hotel accommodations, transportation to and from the Gartner conference, as well as any activities or Gartner products not expressly included in the Gartner conference agenda. ■Payment for Gartner conference attendance must be made prior to the start of the Gartner conference, and may be made by Ticket, credit card or cash. Ticket-holders who wish to use a Ticket as a means of payment to attend a Gartner conference must register in advance as set forth on the Ticket. Tickets that are not redeemed at the time of registration may still be used as payment in substitution of an earlier form of payment for up to 30 (thirty) days following the conclusion of the Gartner conference. ■Tickets may be used by any Client employee, but a single Ticket may not be used by more than one individual. The registered Gartner conference attendee may send a substitute at any time up to the start of the Gartner conference. Tickets that are used for registration are for the sole use of the named registered attendee, and may not be shared or transferred. ■Gartner conference registrations where Tickets are used as the means of payment may be cancelled in writing at any time up to 15 (fifteen) business days prior to the start of the Gartner conference. No refunds will be made, but the Ticket will be reinstated for future use during the period for which the original Ticket was valid. In the event of non-attendance, no refunds will be made without the prior 15 (fifteen) business day cancellation notice, and the Ticket will be forfeited. ■All materials provided as part of a Gartner conference are copyright © 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Such materials may not be reproduced or transmitted in any form, by any means (electronic, photocopying, recording or otherwise) without the prior written permission of Gartner. ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service.

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 5 Gartner Service Definition — Gartner Summits Backup Restore and Disaster Recovery ■The Gartner service under discussion does not require Gartner to manage or store any critical client data. Therefore, as there is no risk to the client and no break in service that will affect the client experience, there is no applicable policy needed in relation to this specific issue Information Assurance ■No client data is retained by Gartner as part of the client’s participation to an event – other than the registrant’s demographic information and information about which sessions they attend; therefore there is no data restoration process related to this service ■Gartner uses the information provided by participants to administer attendees’ event experience. To this end, we may disclose attendee information to 3rd party service providers (mailing houses, organizers, sponsors) and to other attendees. But we will not disclose personal data to a third party without a participant’s consent, except where required to do so by law. ■Generally Gartner associates are bound by very specific rules around client confidentiality and security given that our clients reveal to us their challenges and difficulties in order that we can help and support them most effectively Data Restoration ■No client data is retained by Gartner as part of the client’s access to this service and therefore there is no data restoration process related to this service Service Migration ■There is no need for a Service Migration plan given the nature of the service under discussion. The client is able to complete and conclude the service without any ongoing process being required for transfer of service or information to an alternative provider or successor

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 6 Gartner Service Definition — Gartner Summits Offboarding ■Attendees receive a “trip report” a few weeks after the event, with some key takeaways and highlights from the event ■They also get notified about their access to the selected sessions they have streaming multimedia access to Onboarding ■Once a conference participant is registered, they receive up to 6 communications to help them plan their event ■From time to time, Gartner may also organise an orientation sessions, either web-based prior to the event, or onsite, to help attendees with their event planning ■Gartner clients may contact, or be contacted by, their Sales or Account representatives around their participation, to help them select their agenda, book a private meeting, and plan their event ■Concierge at certain events (Customer Strategies & Technologies Summit, Outsourcing Summit, and Datacenter Summit) we have a dedicated concierge who calls on attendees to understand their objectives and needs, and make recommendations (sessions, analysts, solution providers etc…) to facilitate the most valuable experience possible

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 7 Gartner Service Definition — Gartner Summits Ordering and Invoicing Process ■Payment can be made via: −Tickets (for client organisations who have tickets as part of their Gartner contracts, or purchase additional tickets). Tickets are applied by clients by using a unique ticket number at the time of registration −Credit card can be used either online with real time payments, or over the phone −Invoice upon registering with an invoice, the participant will receive an confirmation that includes the invoice. Payment of this invoice must be received in full prior to admittance to event. To ensure payment is correctly assigned to a record, the invoice number must be used in the payment description and correspondences ■Submission of a booking, either online, by phone, or fax, constitutes an official booking. Full payment must be received in advance of the Event. Your booking is not considered confirmed until full payment has been received ■Substitution of registrations may be made at any time up to the Event start date. Sharing of Attendee passes onsite is not permitted. “No Shows” will be deemed a cancellation per the 15- day policy and section 1 above ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. Pricing ■Gartner will bill a firm fixed price of £1,470 excl. VAT, incl. all expenses for this service

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 8 Gartner Service Definition — Gartner Summits Termination Terms (by Consumer/by the Supplier) Financial Recompense Model ■This does not apply to the product suite offered by Gartner Events BY CONSUMER ■Cancellations & terminations Registrations may be refunded or a ticket re-activated, if the cancellation is made in writing up to 15 business days prior to the start of the event. Cancellations received within 15 business days of an event or non-attendance will not be refunded and/or tickets will not be re-activated. Substitution of registrations may be made at any time up to the start of the conference. Sharing of attendee passes is not permitted. This conference is organized by Gartner which reserves the right, in its sole discretion, to limit or deny access to the conference to any entity or individual. Gartner's receipt of an application and/or payment does not constitute acceptance. Application and payments that are not accepted will be returned ■Money back guarantee If an attendee is not completely satisfied with a Gartner conference, they can notify us in writing within 15 days of the conference and we will refund 100% of the registration fee BY GARTNER ■ Gartner reserves the right to limit or deny access to any entity or individual. To be eligible to participate, you must be 21 years or older. This clause is rarely used, and generally to limit Gartner competitors’ participation. Application and payments that are not accepted will be promptly returned ■ In the unlikely event of a conference being cancelled by Gartner, any funds or tickets received by Gartner as payment will be refunded

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 9 Gartner Service Definition — Gartner Summits Service Management ■As part of “servicing” our attendees: −Attendees receive a confirmation upon registering, and then 3 to 5 communications to help them with their event planning and participation −Attendees have access to an agenda builder online tool which helps them build their own agenda −Gartner clients may contact – or be contacted by - their Gartner sales representative to help them in their planning −Concierge: for certain events, we have a dedicated resource who calls upon attendees to understand their needs and make relevant recommendations (sessions, analysts, solution providers etc…) as part of delivering the best value from the event −For any inquiries and questions, registered attendees can contact or call Service Constraints ■This is not applicable to this service Service Levels ■This is not applicable to this service

© 2013 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. 10 Gartner Service Definition — Gartner Summits Technical Requirements ■There are no technical requirements around participation in Gartner conferences Consumer Responsibilities ■This service is subject to, and governed by, the Gartner Events: Online Registration Terms & Conditions section and the Usage Guidelines for Gartner Services of the Gartner Terms & Conditions document accompanying this service. ■For access to the “events on demand” selection of online streaming multimedia content, restrictions and usage scenarios are explained at: Trial Service ■Gartner does not offer a trial service option in relation to this service Training ■Our conferences themselves may be considered part of an organisation’s training schedule, but there is no specific training involved or needed as part of participating in one of our conferences