S&R Committee - Performance Management Reporting: Quarter 2 Guide to reporting Key Achievements Key Service Priorities carried over from 2005/06 Key Service Priorities 2006/07 Half-yearly BVPI health check

Guide to Reporting = Work is on target to achieve the objectives as specified. = Warning that the achievement of the target in the way specified in the plan may not be possible or the outturn is <10% from the target. Although no decision is required at this stage to amend the action, an explanation is required. = Target is no longer achievable in the way specified or the outturn is >10% from the target. This requires a decision about remedial action.    Direction of travel from the previous quarter

Achievements Employee Satisfaction Surveys undertaken – interim survey results acted upon; Improvements made to short-term sickness; Communications Strategy and supporting action plan approved – implementation underway; Improvements made to staff communications; Budget preparation for 2007/08 underway; Asset Management Plan approved; Work underway to develop an Energy Plan for operational buildings.

Achievements (cont’d) Mobile Communications Unit purchased; Action Plan for retaining Level 3 in the Council’s Use of Resources statement and significant business risk register approved by FPP; Revised Financial Regulations approved by this committee; Implementation of Customer Contact Improvement Plan underway.

KSPs carried over from 2005/06 Consultation with young people: –Pilot using 2 schools in the Borough completed in May; –Research findings given to the individual schools; –Findings incorporated into Leisure Developments team’s work programme; –Plans to roll this out to more schools in the Borough in 2007.

Key Service Priorities 2006/07 S&R Committee 2 actions 3 actions 1 action

Key Service Priorities 2006/07 (cont’d) 3 actions at : Staff (  ): –People Strategy; –Sickness levels; –Implementation of Year 1 of the Learning & Development Strategy; –Implementation of Year 1 of the Health & Safety Action Plan; Property management - develop an Energy Management Plan (  ): –Progress report at the next meeting of this Committee.

Key Service Priorities 2006/07 (cont’d) (Actions at Amber cont’d) Implementation of Year 1 of the Customer Contact Improvement Plan (  ) : –Payment options at Reception; –Developing a Resource Pack; –Undertaking a ‘Louder than Words’ audit; –Implementing the actions in the HR Strategy; –Agreeing the compensation process for ex gratia payment; –Reviewing the induction process; –Setting up monitoring systems for the new ‘Comments, Compliments and Complaints’ procedure; –Exploring refurbishment options to make Town Hall Reception more attractive (low priority).

Key Service Priorities 2006/07 (cont’d) 1 action at (previously at ‘Green’ at the end of Q1): Implementation of the Communications Strategy Action Plan (  ) − Development and implementation of a media plan, guidelines and protocol −Establishment of regular communications meetings with service managers −Preparing media strategies for all major Council issues −Production of a Communications Handbook

Half-yearly BVPI health check (cont’d) 5 BVPIs at ‘Amber’ at the end of September 2006: BV 8 (payment of invoices): Statutory target of 100% results in an ‘Amber’ qualification % is higher than in 2005/06 and previous years. BV 9 (% of Council Tax collected): Ahead of last year’s performance at this stage at 61.29% but 0.11% behind the profiled target (61.40%) BV 10 (% of NNDR collected): 62.45% is 0.25% behind the profiled target (62.70%). BV 78 (speed of processing benefits): A few days behind the target. Additional resource has been agreed by this Committee for the remainder of this financial year to improve performance for this indicator. BV 86 (cost of waste collection per household): Fuel increases, additional transport costs and an increase in recycling result in a cost of £36.68 per household. This is still the third lowest of any UK authority and only £3.01 over target (£33.67 per household).