Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D.

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Presentation transcript:

Human Performance Challenges of Social Intrepreneurism Paul O. Hardt, Ed.D.

Core Faculty Member, Training and Performance Improvement Specialization Capella University 30+ years experience in the Training and Performance Improvement field Co-facilitator, (shop) at Target Corp. Headquarters, Minneapolis

Lessons Learned from… at Target Corporation and 30+ years experience in the human performance improvement field

What does it mean…..? The Hard Stuff is the Easy Stuff The Soft Stuff is the Hard Stuff

Overview Management Decision-making Styles Force Field Analysis Behavioral Engineering Model Communicating Change

Management Decision-making Styles Normative Behavioral Naturalistic

Normative

Behavioral

Naturalistic

Assess Decision-making Styles

Force Field Analysis Barrier Forces Driving Forces

Economics Regulatory Competition Ethics Recruitment Customer pressure

Barrier Forces Cost Time Motivation Values

Strategy for Dealing with Resistance (Barriers) Take Away The Barriers

Behavioral Engineering Model Thomas Gilbert

Behavioral Engineering Model EnvironmentalInformationResources, ToolsIncentives IndividualKnowledge, SkillCapacityMotivation

Environment: Information

Environment: Resources, Tools

Environment: Incentives

Individual: Knowledge, Skill

Individual: Capacity

Individual: Motivation

Communicating Change

Roller Coaster of Change

Dormant Relative Advantage Simplicity Compatibility Adaptability Social Impact

Awareness

Curiosity

Visualization

Tryout

Use

Contact Information Paul O. Hardt, Ed.D. Core Faculty Member Capella University