The Barista Book

Housekeeping › mobile phones › break times › toilets › emergencies © smallprint 2

Workshop overview At this workshop the following will be addressed: › hygiene › coffee styles › coffee types › equipment and machinery › coffee making processes › storage of coffee › cleaning of equipment and machinery © smallprint 3

Workshop expectations What do you know about the topic? What do you need to know? What outcomes do you expect from this workshop? © smallprint 4

Topic 1 Coffee- hygiene and preparation © smallprint 5

‘I believe humans get a lot done, not because we're smart, but because we have thumbs so we can make coffee.’ (Flash Rosenberg) © smallprint 6

Making it happen ‘Only one thing is certain about coffee.... Wherever it is grown, sold, brewed, and consumed, there will be lively controversy, strong opinions, and good conversation.’ (Mark Pendergrast) © smallprint 7

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A little history © smallprint 9

What do your customers want? ‘In business you get what you want by giving other people what they want.’ (Alice Macdougal) © smallprint 10

Espresso ‘Everybody should believe in something. I believe I’ll have another cup of premium gourmet coffee.’ (Anonymous) © smallprint 11

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Topic 2 Terminology and equipment © smallprint 13

‘Coffee smells like freshly ground heaven.’ (Jessi Lane Adams) © smallprint 14

Flavours © smallprint 15 › Fruity › Charred › Sour › Taint › Mellow › Acrid › Briney › Harsh › Baked › Grassy

Espresso machines There are many types of espresso machine on the market. They are generally pump operated or lever operated. © smallprint 16

© smallprint 17 Sometimes problems will occur. You need to identify causes and determine the best resolutions.

To froth milk you need: cold, whole milk; a straight walled, cold, metal (stainless steel) steam pitcher (jug); an espresso machine with a powerful steam wand; a thermometer. © smallprint 18

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Topic 3 Coffee service © smallprint 20

Service should be fast, efficient and rely on listening carefully to the customer. © smallprint 21

Presentation/ Accompaniments ‘There's nothing sweeter than a cup of bitter coffee.’ (Rian Aditia) © smallprint 22

To go with coffee © smallprint 23

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Topic 4 © smallprint 25 Machinery maintenance

© smallprint 26 ‘Coffee is serious when it comes to waking up and putting you in a better mood.’ (Anonymous)

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Summary Before leaving today please share: › 1 thing you learned › 1 new practice you will undertake at work › 1 activity you enjoyed Thankyou for your attendance and participation. © smallprint 28