© Copyright BAL Consulting P/L All rights reserved. Confidential. Hybrid Mail Tuesday, April 13, 1999 Concept Definition and Business Paradigm

The (r)evolution Yesterday and Today Today and Tomorrow Internet

Impact on the Letter volume (over time)....

@post - the idea Secure market for electronic letter delivery Create an electronic/hybrid link between households and Sweden Post Create a base service for electronic delivery of information and mass communications Create a client platform for electronic services from Sweden Post Secure market for electronic letter delivery Create an electronic/hybrid link between households and Sweden Post Create a base service for electronic delivery of information and mass communications Create a client platform for electronic services from Sweden Post Keep the same trust in the electronic world as in the physical world! Ensure traditional mail confidentiality! Keep the same trust in the electronic world as in the physical world! Ensure traditional mail

The traditional postal address is used! Anna Hansson Mainstreet 34 S Bro Sweden

@post - the address (2) Anna Hansson Mainstreet 34 S BRO Anna Hansson Mainstreet 34 S BRO Postal address (changes when Anna moves to a new address) Postal address (changes when Anna moves to a new address) address (changes when Anna moves to a new adress) address (changes when Anna moves to a new adress) alias (changes upon Anna’s request) alias (changes upon Anna’s request)

@post - Added value The recipient can choose how to receive the service

enables control of the electronic signature for outgoing mail as well as control of electronic signature and decryption of incoming allows the use of an id stored on a smartcard or other software provides interoperability with PSS (Post Security Services)

@post - other features created messages can be delivered by e- mail, ePOST (hybrid) or is interoperable with International Data Post (international hybrid mail) provides required billing information

@post components Mail- server Catalogue LDAP Hybrid Service ePost eSwitch CA functionality Mail- client Redirect Payment server HTML interface HTML interface SenderReceiver Billingserver

@post access Hybrid mail WEB- browser WEB- client client client client client Post- office Post- office ISP Modem- pool Modem- pool Cable- TV NW Cable- TV production site(s) Postal TCP/IP net Postal TCP/IP net

@post mail service scenario Mail- server Catalogue LDAP Hybrid Service ePost eSwitch CA functionality Mail- client Redirect Payment server Billing server

@post invoicing service scenario Mail- server Catalogue LDAP Hybrid Service ePost eSwitch CA functionality Mail- client Redirect Payment- server Invoice Payment order HTML Form Invoice HTML Invoice Payment Payment order Billing server

@post service scenarios Letters –Personal mail –Push services (requested information) –Advertising (interest led) –Mass distribution Registered mail HTML based electronic invoicing Electronic stamp Electronic seal Directory services Notary services POP3 redirect services This type of projects is being evaluated, or is under way, at several other postal organizations, including US-Mail, the Dutch post office and the other Nordic postal administrations. Coordination is being discussed via UPU. This type of projects is being evaluated, or is under way, at several other postal organizations, including US-Mail, the Dutch post office and the other Nordic postal administrations. Coordination is being discussed via UPU.

© Copyright BAL Consulting P/L All rights reserved. Confidential. Public Internet Surface mail Services Hybrid mail Private

© Copyright BAL Consulting P/L All rights reserved. Confidential. SOHO Value Proposition Annual savings per user user = $1,560 = 1 hybrid mail/day * 10 minutes saved = 60 hours * $26/hr. Increased productivity. High Speed Track-able Delivery. Secure, Certified and Non-Repudiable Mail. Virtual Universal Inbox for all Communications

© Copyright BAL Consulting P/L All rights reserved. Confidential. Areas of Competence Product Marketing and Research –Business: Requirements, Case and Process –Technology: Messaging, Postal Services, Data, Network, Security & System –Project Management and Resourcing –Risk Assessment & Mitigation –Independent Reviews and Audits Business Partner & Venture Negotiation

Australian & US Hub Pilot Service GHM Global Hybrid Mail Support In/Co/Out Sourced Delivery Vendor & Project Management Prototype F-Spec DataMod Design P-Plans Implement & Negotiate with Buyers Support Sale or Float Requirements PRB, Business Case & BPP Risk Analysis Strategic Vision Blue Prints Market & V-Capital Research Global Hybrid Mail Business

© Copyright BAL Consulting P/L All rights reserved. Confidential. What does it take to make it? Trusted Distribution by Australia Post Postal Services Expertise in sorting, labelling, distribution and tracking. Customer Care & Billing for millions of customers - aka Telcos Intelligent Addressing & Distributed Nodes

Hybrid Mail SMTP Handler

Authentication

SMTP Address Handler

© Copyright BAL Consulting P/L All rights reserved. Confidential. Intelligent Addressing Base-address types include , postal, phone voice mail, fax, SMS-pager and so on Examples: Ben.Livson.36.Minnamurra_Road.[NSW.] for postage for voice mail for facsimile

Billing Information Message-ID&Customer-ID Date-Time&Status From-Address&To-Address Message-Title&No of Pages Postal Class&Cost

Enable browser & enter hybrid mail web service site Enter contact details, -address and credit or debit card Validate credit or debit card details Get customer-id web logon & Prompt for if user has no or cannot forward existing address OK Generate web logon [and optionally Request certificate Issue S-MIME X.509 certificate Update authentication profile if requested. Prompt whether certificate required for authentication? OK Welcome Well Done! Hybrid Mail Service Activation Subscriber Hybrid Mail System

Enable browser or -client Provide logon or trusted address and/or certificate authenticate Send message Analyse address type Generate message-id Generate charge-record Pass message to HM or fax-telephony.. gateway Return message-id Customer Care: track message-id raise & follow trouble-ticket-id on-line itemised billing maintain customer profile including B-party messaging preferences Support back-end subscriber profile, assurance & billing functions Usage of Hybrid Mail Subscriber Hybrid Mail System

© Copyright BAL Consulting P/L All rights reserved. Confidential. Value Added Services Express delivery of the last leg Certified, non-repudiable & track-able items Colour on demand print eg. Colour glossies Overhead transparencies, greeting cards … Media delivery of floppy disk & CD ROM Out-sourced mail room (out & inbound) Document audit services...ecommerce

© Copyright BAL Consulting P/L All rights reserved. Confidential. Hybrid Mail Process View Pricing Performance Security CustomerCare Pricing Performance Security CustomerCare Pricing Performance Security CustomerCare Pricing Performance Security CustomerCare Customer Service & Billing Messaging & Directory Intelligent Addressing Distributed Nodes Hybrid Mail Conversion Networking Interfaces to Voice Mail Fax, SMS..

© Copyright BAL Consulting P/L All rights reserved. Confidential. Hybrid Mail Systems Integration / Universal Inbox Intranet Internet Hybrid Mail Backbone Post Voice Mail Virtual Fax & SMS IMSISPs PSTel Web & Proxy Certificate Server Directory Server Server Print & Postage Intelligent Node Applications National Hybrid Mail Intranet Postal Internet PSTN Delivery

© Copyright BAL Consulting P/L All rights reserved. Confidential. Public Internet Postal Services Final Distribution Web Service Activator Web Service Activator Web Tracker Web Tracker Web-enabled Customer Care Web-enabled Customer Care Surface Mail Royal Mail USPS.. Gateway Voice Mail Help Help Desk Robot Intelligent Addressing and Distributed Nodes Managed Interfaces GHM Intranet Hybrid Mail Options Fax, Pager, EDI & SMS G H Directory Services Directory Services M

© Copyright BAL Consulting P/L All rights reserved. Confidential. DirectoryDirectory Gateways Printers Mail Machinery Node RouterRouterFireWallFireWall HM Intelligent Nodes HMIntranetHMIntranet DMZ Billing Web Server

Provide every Telco FNN an address Subscribers activate their address via by using the last Telco bill information: FNN, eg If multiple FNNs, a subscriber may select any one or all. Account number, eg Bill number, eg. T forwarding address - mandatory!

Full National Number FNN say subscribers a unique address the format of which will be known to all everybody. Access is as good as the White and Yellow Pages. enables every Australian to have an address. etc.

Integration with White Pages Each address activated is displayed as a hotlink in the electronic white pages and gets printed for an extra charge in the White Pages. For example: LIVSON.B.36 MINNAMURRA.RD. NORTHBRIDGE.2063 Map Preferences Also