Full Year Results – 30 June 2003 Presentation to Analysts David Murray 20 August

Full Year Results 20 August The material that follows is a presentation of general background information about the Bank’s activities current at the date of the presentation, 20 August It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice to investors or potential investors and does not take into account the investment objectives, financial situation or needs of any particular investor. These should be considered, with or without professional advice when deciding if an investment is appropriate. Disclaimer

Full Year Results 20 August Outlook Operating Environment Australian economy reasonably resilient but remains dependent on US recovery  Positive signs emerging  Significant potential financial imbalances from US deficits Financial Services Industry Highly competitive Environment of reducing margins Possible slowing of credit growth

Full Year Results 20 August Outlook Customer Need  Convenient and informed access to financial services Bank’s Positioning

Full Year Results 20 August Privatisation Value Creation Phases EfficiencyOnline Service Wealth Management Service Transformation

Full Year Results 20 August Customer service culture, the next transformation Customer Service through Engaged People supported by Simple Processes

Full Year Results – 30 June 2003 Presentation to Analysts David Murray 20 August