An e-Government Business Model Management Solutions Public Sector Diegem, 2001

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: basic portal model

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: the portal Changes the way Public Sector operatesChanges the way Public Sector operates Provides a community view into government for information and transaction processingProvides a community view into government for information and transaction processing Facilitates B2G, G2B, C2G, G2C, G2GFacilitates B2G, G2B, C2G, G2C, G2G Leverages the use of legacy systemsLeverages the use of legacy systems Improves citizens’ access to governmentImproves citizens’ access to government Improves vendors’ access to their government customersImproves vendors’ access to their government customers

This information is confidential. Do not disclose outside DTT. Governments will need to anticipate: the process human resources human resources organisational changes organisational changes Portals are governments’ blueprint to a new paradigm of operation The New e-Government Business Model: to be successful

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: e-customer

This information is confidential. Do not disclose outside DTT. e-citizens do not care about which department they have to submit their e-payments, e-forms, e-requests, etc.; their only concern is locating the appropriate place in the portal to fulfil their needs. e-citizens no longer should have to deal with multiple entities in multiple ways. The New e-Government Business Model: interaction, government - citizen

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: e-marketplace

This information is confidential. Do not disclose outside DTT. e-government should simplify the means in which goods and services are acquired across the entire organisation. Using internet portals, government procurement officers can have: direct, centralised electronic access to vendors’ product information direct, centralised electronic access to vendors’ product information performance ratings and customer service capabilities performance ratings and customer service capabilities which allows them to derive more benefits from market competition The New e-Government Business Model: simplifying the means

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: e-enterprise

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: the portal value proposition Value to GovernmentValue to Government  Automate current manual or paper intensive processes  Reduce staffing and operational costs  Provide immediate access to information  Improve services to the public, business and other customers  Improve overall operating efficiency Value to BusinessValue to Business  Improve access to public sector operations  Automate processes that interface with public sector entities (real property closes and recordings)  Potentially reduce staffing costs  Reduce overall costs to consumers (property buyer)  Enhance responsiveness to changing market needs  Gain operating efficiency

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: portal functions - capabilities

This information is confidential. Do not disclose outside DTT. For governments to equip their portals for optimum service to e-citizens and to realise optimum economic value from the e- marketplaces, they will need to effect fundamental changes in service orientation to become e-enterprises. e-government has to include the four major attributes of a customer-centric portal/organisation: 1. appeal 2. aggregate 3. fulfil 4. connect The New e-Government Business Model: enterprise transformation

This information is confidential. Do not disclose outside DTT. APPEAL: e-government has to appeal to the citizens enough to get them to use it, not only initially but also to ensure that they return to it on a regular basis The New e-Government Business Model: enterprise transformation

This information is confidential. Do not disclose outside DTT. AGGREGATE: e-government has to aggregate information about how to access services across the entire enterprise. This is how e-citizens locate the content they desire with “one-stop shopping” and what governments refer to when they claim that “all information and services will be online by 200x. The New e-Government Business Model : enterprise transformation

This information is confidential. Do not disclose outside DTT. FULFIL: e-government has to fulfil the citizens demands for service in the form of downloads, monetary and non-monetary transactions or instructions for obtaining further information, etc. e-citizens get the most value when they can complete the entire process/transaction through one portal. The New e-Government Business Model: enterprise transformation

This information is confidential. Do not disclose outside DTT. CONNECT: e-government provides governments with the most value when they connect portal services to databases integrated in the back office. Hence greatly enhancing the management of citizen/customer information. The New e-Government Business Model: enterprise transformation

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: implications for e-transformation

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: is the organisation ready?

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: sample website Governments’ Homepage Governments’ Homepage Personalised Homepage Personalised Homepage e-City Services e-City Services

This information is confidential. Do not disclose outside DTT. B B C C GOVERNMENTS’ HOMEPAGE

This information is confidential. Do not disclose outside DTT. PERSONALISED HOMEPAGE

This information is confidential. Do not disclose outside DTT. E- CITY SERVICES HOMEPAGE

This information is confidential. Do not disclose outside DTT. - State of Arkansas - State of Georgia - State of Arkansas - State of Georgia - State of California- State of Indiana - State of California- State of IndianaState of CaliforniaState of California - State of Kansas- State of Maine - State of Kansas- State of MaineState of MaineState of Maine - State of Nebraska- State of Utah - State of Nebraska- State of UtahState of NebraskaState of Nebraska - State of Virginia - State of Hawaii - State of Virginia - State of Hawaii - State of Idaho- City of Chicago - State of Idaho- City of ChicagoCity of ChicagoCity of Chicago The New e-Government Business Model: some sample references Existing clients include: In the USA

This information is confidential. Do not disclose outside DTT. FUTURE POSSIBILITIES FOR A PORTAL ENTERPRISE The New e-Government Business Model

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: one enterprise

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: one account

This information is confidential. Do not disclose outside DTT. The New e-Government Business Model: one customer

This information is confidential. Do not disclose outside DTT. e-Diagnose Strategy Design & Build Transformation Operational 6 to 24 months eXpedite : e-Government Methodology

Our Mission better government, better society Contact Names Leslie Moodley