About Me Terry Brothers

About IT

Take Away Office 365 Migration Challenges

Office 365 Deployment Phases Plan Prepare Migrate

Challenges and Solutions Shared mailbox permissions Multiple mobile phone models BlackBerry activations ConnectWise and CWAdmin Outlook version SMTP relay Outlook.com blocked Users Do Not Read Instructions Routing addresses Restoring from old Exchange server Mail flow setting didn’t migrate Managing distribution lists Mostly PowerShell script management Exchange or Windows PowerShell O365 admin or Exchange admin CRM integration Shared mailboxes with voic Old Outlook rules reactivated

Shared Mailbox Permissions Permissions of shared mailboxes did not migrate Document delegated permissions We used PowerShell to quickly add back the necessary permissions

Configure Mobile Phones Multiple mobile device models Users Do Not Read Instructions Document the most common devices instructions to your users instructions to your users … Again Be ready for the oddball or uncommon device that you don’t know how to configure

Outlook Version 2010 SCCM did not update all PC’s Outlook would not connect to O365 Be prepared to manually apply updates This occurred on about 5% of our systems

Outlook Web Access Outlook.com blocked by customers Field techs could not access OWA Used the Global Federated Services URL

Routing and Addresses UPN (User Principal Name) User’s address Routing address We manually verified these settings in each user object A number of accounts were incorrect Manual verification made the migration more smooth

Mailbox “Mail Flow” Settings Mail Flow settings may not migrate forwarded to Manually reconfigured mail flow settings We learned of this on the fly

Outlook Rules OLD Outlook rules reactivated Had to convince users that IT wasn’t screwing with them

Managing Distribution Lists “Managed by” no longer works Since the migration – IT manages membership for all distribution lists

PowerShell Management Most admin functions are performed via PowerShell Just prepare yourself if you are strictly a GUI person PowerShell is easy … Once you know what you are doing We have scripts you can modify and use for your organization

ConnectWise Mailbox delegation and SMTP configuration ConnectWise works just fine We have the configuration settings Ask me if you need them

Dynamics CRM Router Configuration Installed and configured the CRM Router Tetyana with Catapult helped ESI

Bandwidth for Data Migration No Issue Informational Only We were able to migrate 45 GB in 6 hours across a 45 MB pipe This was consistent for each day we migrated mailboxes

The End Wake up! It’s lunch time