The NEAT model.  The New England Assistive Technology Center is a full service AT center located in Hartford, Ct.  Established in 2001  Operates a.

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Presentation transcript:

The NEAT model

 The New England Assistive Technology Center is a full service AT center located in Hartford, Ct.  Established in 2001  Operates a 24,000 sq. ft. facility  Includes a state of the art computer lab where a professional development program is housed

 AT Lending Library  AT evaluations and consults  Blind Services  Aging in Place evaluations  Durable Medical Equipment Reutilization (ERC)

 Established in 2002 in a back garage  Sold 57 pieces of equipment the first year. We sold over 1500 last year.  Fee for service model. Equipment is deeply discounted. Revenues of approximately $100,000 per year. NEAT is a 501c non- profit. This revenue helps support sustainability.

 Currently 3.5 FTE’s  Ongoing volunteer help  ERC manager RESNA certified ATP  Staff routinely attend vendor based in-services-InvaCare, Sunrise Medical, etc.  Staff attend national and regional conferences concerning DME (MedTrade)

 NEAT does not play the role of the “expert” when matching customers to equipment.  We strongly encourage our customers to utilize their PT, OT, or appropriate clinical staff when making purchase decisions.  Higher end equipment is sold via our DME vendor network. They are responsible for seating assessments, modifications, and ongoing service.

Data collected from sales most popular DME Categories

 We carry (via our parent organization) a 10 million dollar umbrella policy.  A liability waiver form is signed by all customers for all purchases.  We operate on a 30 day return policy. If the match is not right, despite the best of intentions, we refund the sale.

The NEAT Center at Oak Hill 120 Holcomb Street Hartford, Ct