This presentation is an overview of the Tomorrow’s Workplace “Guide for Business Leaders” Slides have references to related pages in the Guide This presentation can be accompanied by the Tomorrow’s Workplace video story We invite you to tailor the presentation for your audience, and share this work with others.

Introduction Tomorrow’s Workplace Project: Surrey Board of Trade partnered with SUCCESS to help business create solutions for a sustainable future Brings business and community together to show how working together will benefit both Details proven, replicable processes in “A Guide for Business Leaders” Ref: www.tomorrowsworkplace.net

Prepare for the Future Today Current Situation Small businesses contribute significantly to Canada’s economy and local communities, and employ 49% of the private sector labour force. Canada needs small business to be resilient and high performing Upcoming skill and labour shortages will impact all businesses Prepare for the Future Today There are just over one million small businesses in Canada that have employees (excludes self-employed entrepreneurs). Ninety-eight percent of businesses in Canada have fewer than 100 employees. (source: Industry Canada January 2010 newsletter). On average in 2008, just over 5.2 million employees on payroll, or 48 percent of the total private sector labour force worked for small enterprises. (source: www.ic.gc.ca)

Is This Guide For You? Practical Strategies Who is this for? Small and Medium Enterprise (SME) owners and managers Chambers of Commerce Boards of Trade HR and Business Managers Internal or External Consultants Ref: page 6 Also review the on-line checklist “Is This Guide for you?” at www.tomorrowsworkplace.net.

360 Assessment Step one: A ‘whole’ business approach Conducting a 360 assessment: Financial management Organizational Structure Customers, Marketing Internal Processes Human Resources Ref: page 9: Behind the Scenes: How we Developed the Guide Ref: Appendix 1 360 assessment model Ref: Appendix 2 Staff Survey Ref: Appendix 3 Case Study

Leading Tomorrow’s Workplace Leadership affects all aspects of business Productivity, employee satisfaction, and retention result from strong leadership Leadership involves: Defining the business direction Communicating that direction to staff Motivating, inspiring and empowering others Ref: page 13

Leadership Attributes Model the way Inspire a shared vision Challenge the Process Enable others to act Encourage the heart Ref: page 13 Resource: Leadership Practices Inventory, Kouzes and Posner, 2007

The TW Journey Modules Mapping the Journey Building the Culture Living in Tomorrow’s Workplace Community Partners Ref: Part 2: Getting to Work Modules 1-4 begins on page 15

1. Mapping the TW Journey Strategic Planning Formal plan for a business’s future course: What does our business do? For whom do we do it? How do we excel? Considers options, potential challenges, new opportunities, knowledge gaps. Promotes implementation of new initiatives. Ref: page 15

2. Building the Culture Mission, Vision and Values (MVV) Clarifying MVV sets the stage for your business: Defining the core purpose of your business Setting the values you want to cultivate Setting the overarching vision will inspire Leading MVV: Involve staff and other stakeholders Share outcomes with all stakeholders Ref: page 18 Primary resource: “Good to Great” by Jim Collins, including the “hedgehog concept” and “big hairy audacious goal”. Free resources on his website. Additional Resource: Balanced Scorecard, Step-By-Step: Maximizing Performance and Maintaining Results by Paul R. Niven. Other resources listed in the Guide; ref page 20

Exploring Mission, Vision and Values Ref: page 18 Employees were involved in workshops to frame the business’s mission, vision and values. Using pictures helped spark stories and freed thinking. Group size ranged from two to forth-five and sessions were tailored to the needs of each business.

Building the Culture Diversity Includes a broad range of differences such as ethnic, age, gender, religion, education, family, physical/mental ability, language. Future workforce growth will met through immigration Need for practices and values to establish an inclusive workplace Ref: page 21 Staff survey (Appendix 2) questions 13-17 will source current views: 13. I feel free to contribute my opinions and state my beliefs 14. Differences are acknowledged 15. We are able to talk about internal and external diversity issues 16. Management is committed to working with people of diverse backgrounds 17. Company leaders stress the importance of diversity to the business

RedFM Radio: “for the community, by the community” “Just like the colour red, RED 93.1 FM is a vibrant ethnic station that celebrates the ethnic diversity of Vancouver, facilitates strong response, and attracts the attention of the 2nd largest visible minority of Vancouver.” Read more at www.redfm.ca

3. Living in Tomorrow’s Workplace Human Resources Links employees with the strategic needs and objectives of the business. Employees: Power your business Hold the intellectual capital of your business Represent the knowledge, relationships and skills your business needs. Ref: page 24 Resource: One primary resource for alignment of people, and all other fundamental elements of business, is “The Balanced Scorecard” by Robert S. Kaplan and David P. Norton. Checkout on-line information such as www.balancedscorecard.org.

Living in Tomorrow’s Workplace Human Resources (cont’d) Implement core HR fundamentals, and: Ensure you acknowledge the value employees bring to your bottom line Communicate with employees and seek their ideas on a regular basis Provide opportunities for them to develop; people need to belong and feel they contribute to business success Employees power your business. Understand the diverse needs of individuals in your workplace. Hire the right fit to your culture and role; develop their skills; engage them in the business, and recognize their contributions.

Employees power your business Ref: Human Resources page 24

Living in Tomorrow’s Workplace Financial Management More than just an accounting model Encompasses the people, technology, policies and processes that provides information for financial decisions Measures an aspect of business sustainability Getting Started Obtain industry standards and ratios Conduct a financial review Ref: page 27

Living in Tomorrow’s Workplace Operations Internal processes, systems and controls used to manage day-to-day activities. Enhancing work and information flow to improve delivery of products/services to customers. Effective operations improves business performance. Ref: page 52: Case Study 360 assessment

Lean Operations Improve Business Performance Communicate clear internal processes with all staff.

Living in Tomorrow’s Workplace Customers, Marketing, and Sales Customers drive your business Marketing initiatives attract customers Sales measures customer satisfaction Develop a Marketing Plan Make customer experience an unrelenting focus Skilled sales people Ref: page 31 Ref: page 52: Appendix 3, 360 sample assessment for Valued Business Inc.

4. Tomorrow’s Workplace Partners Community The health of a community influences business. Customers expect businesses to be sensitive to local needs and issues Employment Service Providers offer free services that benefit your business Identify and partner with community stakeholders Ref: page 33 Resource: Connect with your local Chamber or Board of Trade as a starting place to learn about community organizations and resources.

PICS: Progressive Intercultural Community Services Society PICS: Progressive Intercultural Community Services Society, is a non-profit, charitable organization that seeks to build a healthy and just society which values all cultures. Read more about PICS at www.pics.bc.ca.

Fundamental elements of business must be in place to enable growth TW Key Findings Fundamental elements of business must be in place to enable growth There is a strong business case for diversity - it is the future. Clarity of Mission, Vision and Values provides direction and aligns all staff Review all 11 key findings in the Guide. Ref: page 5 Tung Chan message Ref: page 36 to review the 11 key findings

Your Business Journey Where do I begin? Review our process, pages 8-12 Source internal or external expertise Conduct a 360 assessment (Appendix I) Review findings and select priorities Conduct Mission, Vision, Values sessions Set an action plan for priority items Involve staff in the process Refs: Page 8-12: The TW Process Page 46: Case Study Page 62: Project Process Visual Path

Acknowledgements The Tomorrow’s Workplace Project would like to thank our generous funding partners: The Employment and Labour Market Services Division The BC Ministry of Housing and Social Development The Government of British Columbia Western Economic Diversification Canada / Diversification de l’economic de l’Quest Canada Coast Capital Savings Credit Union We have also graciously thanked our participating businesses. Ref: page 67.

Prepare your Business for Tomorrow’s Workplace Photo sources: EXL Films, Bill Beatty, iStockphoto