© 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Talent Management, Security and Mobility – Tackling Mobility Needs for 2011 and Beyond Presenter: Renee Sprole, Vice President, Eastern Region, International SOS May 4, 2011

The Crises: Was Your Firm Ready? The Ash Cloud Japan Earthquake and Tsunami Middle East

What is Duty of Care? Simply put, Duty of Care is a companys obligation to protect its employees from risks. Among other things, these risks can be related to injury, sickness, safety, security, health, finances and travel. Its simply…doing the right thing. Its more encompassing than travel risk management. © 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

Did You Know Where Your People Were? Could You Reach Them? The events of 9/11 highlighted the need for web based tracking. In 1998, International SOS was the first company to launch a pre-travel notification solution. Recent events are further triggering the need to track travelers and expatriates. More companies are using a tracking tool; however, to be beneficial, these tools need to be integrated with medical and security information as well as the capability to respond and assist travelers. © 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

When it comes to Planning: What Does Your Firm Need to Consider? Perfect vs. good enough data Travel data, by nature, is messy What is the travelers role in providing data? Are there gaps in identifying your employees location, especially with tracking expatriates? The next crisis will probably be different than the last crisis. Systems need to be simple to use and flexible.

What Communication Tools Help You Communicate with Your Travelers and Expatriates During a Crisis? , SMS/text messaging, and phone are standard ways of communicating. Channels of communication can be severely degraded thus organizations must manage expectations and establish other means of communicating with their traveling population Satellite phones may be needed In crisis, proactively reach out to travelers to remind them you are there to help Many organizations are exploring social media options to communicate during a crisis © 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

Duty of Care and Loyalty Duty of Care is defined as a requirement that a person or organization acts towards others and the public with watchfulness, attention, caution and prudence in a manner that a reasonable person in the circumstance would. Duty of Loyalty is defined as the duty of an employee not to compete with the interest of the organization and follow the employers Duty of Care policies and procedures.

Employee Education Employees must comply with the policies and procedures of the employer and must avoid taking unnecessary risk. Traveler and expatriates must assess and mitigate threats, minimize risks, and operate successfully in an unfamiliar environment. Employee has a personal responsibility to act prudently, must comply with company policy, and abide by local laws (where they travel) – ignorance is not an argument for non-compliance! Helpful tools: Provide employee with an emergency contact person © 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.

From the Ash Cloud crisis to the recent political unrest in N. Africa, the Middle East, and Japan? How did/will your response differ? © 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS. Risk varied: business continuity and travel disruption vs. employee safety. Many firms utilize internal HR, security and travel departments supplemented by external assistance provider Preplanning In Crisis Lessons learned Every crisis is different: political unrest versus natural disaster. The Ash Cloud crisis put into perspective the need for all stakeholders to be involved during a crisis and encouraged the need to revise current policies to empower employees.

Q&A and Contact Information International SOS Alarm Center: General questions: Thank you! Whats New Around Duty of Care? © 2011 AEA International Holdings Pte. Ltd. For permission to reprint contact International SOS.