Patrick O’Toole 2

Your company has SharePoint but your team, your department or your entire company do not seem to get much value out of it

How can I make a difference in such a BIG problem?

2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

- Mahatma Gandhi - Patrick O’Toole “Be the change you wish to see in the world” SharePoint ^

1. Learn 2. Test functionality 3. Evangelize 4. Do the right things

2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

2. Identify Listen to your coworkers, Identify pain points, Document and Prioritize your conversations

Identify Do not create something and assume that it will provide value

Listen and Identify 1. Ask the right questions 2. Listen for problems and delve in deeper 3. DO NOT think about a solution

Listen and Identify: Bad Questions 1. “What can SharePoint do for you?” 2. “How can we make your job easier?” 3. “Would an approval workflow help you?”

Listen and Identify: Good Questions 1. “Tell me about a typical day.” 2. “What tasks take you the longest?” 3. “What tasks are most frustrating to you?” 4. “Tell me about the last significant issue you faced.”

Document and Prioritize 1. Document the problems you discovered 2. Take a guess at impact 3. Once again – DO NOT SOLUTION

Document and Prioritize

2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

3. Solution & Build Spend time Solutioning the problems your heard, Choose a single solution and Build

Solutioning Simple Low Support Extensible

Simple 1. Use out of the box features 2. Limit the amount of collateral 3. Limit the changes to the existing environment (permissions, features, etc.) Simple

Extensible 1. Think about how business problem might evolve 2. Provide users with ability to extend 3. Anticipate additional requirements Extensible

Low Support 1. Create an application that requires little support from you 2. Do not change behavior 3. Provide documentation as needed Low Support

Choose and Build 1. Choose easiest solution 2. In case of ties – select higher impact 3. Build, test and demo

2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

1. Business Problem 2. Solution 3. Value

Be prepared to tell a 2-3 minute story about your solution...and USE IT Setting Characters Conflict Resolution Results

1. Send out summary to people involved (…and their managers) 2. Store one-pagers on team site 3. Use elevator pitch on doubtful employees

1. Document technical solution 2. Present solution details to a team member 3. Note any lessons learned

2. Identify Problems 3.Solution & Build 4. Wrap Up 5. Bonus Step? 1. Be the Role Model

Request Management Governance Adoption Support Social Change Management Development