Stimulate Stimulate Impala: Document ordering and supply system in Belgium Anke Jacobs - UA - Campus Drie Eiken 3 August 2005
Introduction Instant Mailing Procedure for Automated Lending Activities (IMPALA) Belgian electronic document ordering and delivery system Books and articles Anet: library network around the UA Participating libraries Stimulate
Participating libraries 645 participating libraries All library types are represented Stimulate
Access to Impala Stimulate URL Info on document delivery at UA – Services – Document delivery
Features Document order Follow up requests Electronic delivery Clearinghouse Management information Stimulate
Login required to identify the requesting/supplying library Not for all items (general info, manuals, news)
Document order Union catalogues UA-catalogue Antilope CCB Bronco … Manual request Importance of correct data! Stimulate
Possible suppliers
(Some) end users can request documents electronically (library desktop services)
Follow up requests Overview Requests submitted by end users Answers to questions with regard to old requests Request with a question for information Successful requests Electronically delivered requests Failed requests All pending requests Stimulate
Follow up requests Status Success In process Not yet in process Failed Time-out … Status will change by action of supplier, requester, automatically (timeout) Stimulate
Electronic Delivery Virlib Launch a scanning process Convert scanned images into PDF Send PDF to the requesting library Receive electronic files Ariel software Agreement between Impala and supplier Stimulate
Clearinghouse Centralised automatic invoicing system A single invoice or credit note, once per trimester Suppliers indicate the amount to be paid for delivery (default: €6.20) Tariff Research libraries Corporate libraries Flemish public libraries Stimulate
Management information The Impala module offers statistical data for evaluation of quantity and quality of the ILL-service. Data since 1998 Number of requests Speed of delivery (response time!) Titles in heavy demand Stimulate
Management information Stimulate
Management information Stimulate
Management information Stimulate
Management information Stimulate
Management information Stimulate
Questions? Stimulate ?