Provider Search and PCP Select Application Tutorial All Content ©2009 Health Alliance Plan

2 This tutorial will walk you through the capabilities of the Provider Search and PCP Select application. While searching for a provider that is right for you, the Provider Search and PCP Select application allows you to compare providers, view driving directions and maps, view details, and create a provider notebook containing addresses and personalized notes. Overview The following diagram provides an overview of the tutorial’s flow from page to page. The links on the diagram can be used to navigate directly to a specific page found in this tutorial. A smaller version of this diagram can be seen throughout the tutorial in the upper left- hand corner with one region shaded, in order to note which page you are on in the process. To navigate forwards and backwards in this tutorial, click on the appropriate chevron in the upper left-hand corner of the following pages to jump to the desired section of the tutorial. Provider Search Additional Search Criteria Your Search Results Provider Comparison Provider Details My Provider Notebook My Provider Notes Conclusion Member Login or Registration Select PCPOverview

3 Provider Search Provider Search The Provider Search page allows you to select search parameters. To enter additional search information to narrow your search, click the Additional Search Criteria button. To begin your search, click the Find Providers Now! button. To view the workflow and topics that may be of help to you throughout the process of finding a provider, click the Help link. (Available on all pages) To view what is new with the current version of the application, click the What’s New? link. (Available on all pages) Enter information. Note: This menu only displays for the HAP HMO and Senior Plus plans.

4 Additional Search Criteria Additional Search Criteria The Additional Search Criteria page allows you to narrow your search by distance, specialty type or other optional search parameters. To begin your search, click the Find Providers Now! button. If searching by distance, you must enter your ZIP Code and Distance in miles that you prefer to travel. To find a ZIP code, click the Zip Code Lookup link. Enter information to narrow your search. This dropdown only appears when you choose PCP as the Type of Provider and a Plan type which has hospital affiliations. When searching by quality, an additional “Minimum Level of Quality” drop down appears.

5 To view detailed information about the provider or facility, click the provider’s or facility’s name. To view the next providers listed, click here. After clicking, a <<Previous link displays to be able to return to the first providers listed. The Your Search Results page contains a list of providers obtained from your search criteria. The ZIP code shown here and the distance column on the table are only displayed when you search by location. Your Search Results To narrow your search and go to the Additional Search Criteria page, click the Narrow Down Search link. To compare up to three providers, select up to three boxes and click the Compare button. To send search results in an Adobe file via , click the Create Personalized Directory link. To return to the Provider Search page to begin a new search, click the New Search button.

6 Provider Comparison Provider Comparison The Provider Comparison page allows you to compare up to three providers or facilities at one time. View the provider information that is compared. To view detailed information about the provider, click the provider’s name. To search if sanctions are on record with the state of Michigan for a provider, click the Michigan Department of Community Health link. If the provider is a PCP, clicking the Download performance data for HAP’s physician hospital affiliations link opens a PDF that displays hospital affiliation performance data. If the provider is a hospital, external links are listed to search for hospital performance data. To return to the Your Search Results page, click the Back To Results button.

7 Provider Details Provider Details The Provider Details page allows you to read information about a provider or facility and gives you the opportunity to add the provider or facility to your Provider Notebook. To view maps and driving directions, click the Get Map link. Click here to add to your Provider Notebook. Click Add Notes to record your personal remarks about the provider. Click Modify Notes to update your remarks. To view all the hospitals to which this provider has admitting privileges, click the Show Hospitals and Quality Data link. Clicking the Select PCP link allows you to designate the provider as your PCP. If you are a Guest, you will be prompted to log in or register first. Clicking the Show Specialists link displays a list of specialists that the PCP may refer to. Clicking the Show PCP’s link displays a list of PCPs that the Specialist may refer to. This table displays quality information for a PCP’s hospital affiliation(s). If the PCP has multiple affiliations, you may select one from the drop down to display its results. Hospitals have a quality section from which you can access the Leapfrog Group’s or the Greater Detroit Area Health Council’s web sites to search for hospital quality and performance data.

8 Member Login or Registration Member Login or Registration The Member Login or Registration page allows you if you are not logged in, to log in or register if you have not yet registered for online services. After successfully logging in from this page you are able to select or change your PCP to the Provider you were viewing. To register for online services if you are a Member, click the Register for Online Services link. To receive advice if you forgot your ID Number and/or Password, click the Login/Password link. Enter your ID Number and Password if you are a registered online HAP Member. To navigate to the Select PCP Page to select or change your PCP, click the Log In button.

9 Select PCP Select PCP The Select PCP page allows you to select or change your PCP. You must be a registered online HAP Member to perform this action. To select the appropriate Member to have this Provider as their PCP, click on the checkbox. Select a reason for changing your PCP from the dropdown box. After you select the appropriate Member and select an option from the dropdown, click the Confirm button to finalize your PCP choice.

10 My Provider Notebook My Provider Notebook The My Provider Notebook page allows members and providers to save information about your favorite providers or facilities. You may also add, view, or modify personal notes. This page is only accessible from the left navigation bar. To print, click the Printer Friendly button. To add, view, or modify notes, click either the Add Notes link or the View/Modify Notes link. To remove a provider, click on the box and click Update Notebook.

11 Add or modify your notes here. My Provider Notes The My Provider Notes page allows members and providers to add, view, or modify personal notes about a specific provider. This provider has a long wait time. To save your notes and return to the My Provider Notebook page, click the Update button.

12 Provider Search and PCP Select Application Tutorial Conclusion This concludes the Provider Search and PCP Select application tutorial. To revisit a topic, please go to the Overview by clicking the diagram in the upper left hand corner of this page. Otherwise, click once to close this tutorial. Contact UsContact Us if you have additional questions related to the Provider Search and PCP Select application.