Arnaldo Montaner amontane@cisco.com Licensing update Consulting Systems Engineer Arnaldo Montaner amontane@cisco.com

Session Agenda UC 10 Licensing UC 10 License Management Update License Migration Process Drive to 9 Metrics Q & A

Enhanced Plus / Enhanced Cisco Collaboration Systems Release 10 Licensing Summary Personal Multiparty Personal Multiparty  + WebEx Conferencing Unity Connection Expressway N/A Jabber UC Jabber IM/P Prime Collaboration # of Devices Supported Multiple Two / One One CUWL Professional Standard UCL Enhanced Plus / Enhanced Basic Essential Price $500 $325 $295 / $210 $125 $40 Allows for up to 4 parties in a video conference; included in CUWL Pro WebEx Conferencing One Named User license for both WebEx Meeting Center (1 year) AND WebEx Meetings Server; included in CUWL Pro Expressway Remote Worker Firewall traversal for voice and video; included in UCL Enhanced & above ------------------------- Firewall traversal for IM&P; included with all UCM licenses CPE & Hosted CPE & Hosted Prime Collaboration Cisco Prime Collaboration Standard; included with CUCM  = included w/ license + = optional add-on N/A = not available w/ license

Collab System Release 10 Licensing Summary Maintaining simplicity with added value CUWL PROFESSIONAL Personal Multiparty WebEx Conferencing CUWL PROFESSIONAL + + CUWL STANDARD CUWL STANDARD Multiple Devices Unity Connection + + UCL ENHANCED PLUS/ ENHANCED UCL ENHANCED PLUS / ENHANCED Expressway for Remote Workers Any Device Support w/ Jabber Cisco Prime Collaboration One / Two Devices + + + + Updates and additions to System Release 10 listed in green

Get Current – Stay Current New Upgrade Pricing Option for Collaboration Licensing

FY13 Software Upgrade Options Ended July 27, 2013 Artificially low promotional list price Reduces the value of maintaining UCSS UCSS A la Carte Upgrade 9 & 3 Promotion Customer Segment Customer w/ UCSS Customer w/o UCSS Customer w/o UCSS Offer Detail UCSS Provides the Right to a Major Upgrade Purchase a New License at 50% of the Original Price $9 (List Price) + 3 Years of UCSS % of Product Price 0% 50% 25% Upgrade Example: 8.6 Enhanced License to 9.1 Enhanced License

New Software Upgrade Options Promotional List Price replaced with Standard List Price List price now tied to the value of the license UCSS A la Carte Upgrade Get Current Stay Current Customer Segment Customer w/ UCSS Customer w/o UCSS Customer w/o UCSS Offer Detail UCSS Provides the Right to a Major Upgrade Purchase the latest version at 50% of the Original Price Purchase the latest version at ~20% of the Original Price + 3 Years of UCSS % of Product Price 0% 50% 40% ~45% Upgrade Example: 8.6 Enhanced License to 9.1 Enhanced License

Pricing Comparison UCL Enhanced & Unity Connection Before: 9 and 3 Upgrade Offer UC Product List Price 3 year UCSS List Price CB Plus Net Price* (License – 64%, UCSS – 64%) Cisco UCL $9/user $36/user $16.20/user Cisco Unity Connection $20/user $10.44/user Total Cost $26.64/user After: Get Current – Stay Current UC Product List Price 3 year UCSS List Price CB Plus Net Price* (License – 85%, UCSS – 64%) Cisco UCL $45/user $36/user $19.71/user Cisco Unity Connection $15/user $20/user $9.45/user Total Cost $29.16/user *Net price to partner

Pricing Comparison CUWL STANDARD Before: CUWL Reinstatement UC Product List Price 3 year UCSS List Price CB Plus Net Price* (License – 85%, UCSS – 64%) Cisco CUWL STD $80/user $70/user $37.20/user Total Cost After: Get Current – Stay Current UC Product List Price 3 year UCSS List Price CB Plus Net Price* (License – 85%, UCSS – 64%) Cisco CUWL STD $65/user $70/user $34.95/user Total Cost *Net price to partner

Summary of the Changes The 9&3 promotion ended on July 27 Quotes using skus after July 27 will reflect new pricing Options for upgrading moving forward UCSS coverage is the best option and the most effective way to upgrade However, if customer is without UCSS coverage there are 2 options Get Current - Stay Current upgrades available at ~20% of new license list price with the purchase of 3 years of UCSS A la carte upgrades are available at 50% of new license list price To maintain the Drive to 9 momentum, Get Current – Stay Current will receive an 85% discount (+43% in EMEAR) via the Drive to 9 offers in Collaboration Breakaway Plus as well as in the Midmarket Collab Promo Skus and order process remains the same – No change to partner process! Small increase in UCL average selling price Small decrease in CUWL STD & PRO average selling price NEW

SKU List

Agenda What’s New? Upgrades and Migrations Upgrade to 10 Migrate to 10 UC 10 Features for Migration Support 

What’s new?

Enterprise License Manager Becomes…

Cisco Prime License Manager Aligning with Cisco Prime suite of management products. Independent standalone product with independent release cycle. Positioned to support other Cisco products. Standalone installation/backup/restore (.iso) and OVA 4 GB RAM 1 CPU 50 GB hard disk

What’s new for UC 10 License Management Enterprise License Manager renamed… Cisco Prime License Manager Independent product release cycle Independent .iso, updates and virtual machine templates Major Version Upgrade Fulfill upgrade PAKs through efulfillment (feature and version) Seamless license upgrades for major versions 9.x and higher License Usage History Report history for license usage and compliance Manual License Definition Update Manual updates for product license definition Improved Product Alert Indicators Warnings and errors displayed on dashboard, license alerts and product instance areas Warning expiration shown User Interface Improvements License usage License planning Menu options Local Language Support Locales included with .iso Support for English +12 additional languages Added Product Support Cisco Emergency Responder

Upgrades and Migrations

Getting to 10…. UCM pre-9.x to UCM 10 UCM 9.1 to UCM 10 UCM 10.x Migration UCM 9.x UCM 10.x Upgrade Software feature upgrade License PAK issued Fulfillment manually or via electronic fulfillment Manual fulfillment: licenses (PAKs) are registered on www.cisco.com/go/license then license file installed licenses Cisco Prime LM. Electronic fulfillment: register and install directly on Cisco Prime LM Upgrades do not issue license PAKs License files must be migrated Manual license migration process is used

Support Matrix Cisco Prime LM 10.0 will support CUCM version 9.1 and version 10 Enterprise LM 9.1 will support CUCM version 9.1 and version 10 with an update ELM 9.0 to 9.1 or 10 requires a manual license migration Product Version ELM 9.0 ELM 9.1 Cisco Prime LM CUCM/CUCM 9.0 Y N CUCM/CUC 9.1 CUCM/CUC 10.0 Y * * COP update required

Upgrades Upgrade to 10

Software Version Upgrade Upgrade to 10 Software Version Upgrade Software Feature Upgrade For major version upgrade 9.x to 10.x 10.x to 11.x For like-for-like license types (features) Enhanced UCL v9 to Enhanced UCL v10 CUWL STD v9 to CUWL STD v10 For upgrade to a higher license level Basic UCL to Enhanced UCL Enhanced UCL to Enhanced Plus UCL Feature upgrade within a version Basic v10 to Enhanced v10 Enhanced v10 to Enhanced Plus v10 May require additional entitlement Enhanced to CUWL STD – requires ESW/UCSS Enhanced UCL v10 Enhanced UCL v9 Version upgrade Enhanced UCL v10 Basic UCL v10 Feature upgrade

Migration Migrate to 10

Manual License Migration (pre 9.x) Migrate to 10 Manual License Migration (pre 9.x) Supported manual license migration for UC Manager, Unity Connection (CUWL) License Count Utility – revised to support data gathering and submittal of the request for a pre-upgrade license review report. Enterprise License Manager – revised migration utility for UC Manager (UCL/UWL) customers to support data gathering and submittal of the request for license migration to the Cisco global licensing office (licensing@cisco.com). Enterprise License Manager – revised migration utility for Unity Connection (UWL) customers to support data gathering and submittal to the Cisco global licensing office (licensing@cisco.com).

UC 10.0 Features for Migration Support Cisco Prime LM License version upgrade (9.x – 10.x) Unified CM Self management of devices – Self Provisioning and Self Care Prime Collaboration Provisioning User/Device Association Tools

Agenda Migration Process Overview Pre-upgrade Planning Post-upgrade License Migration

UC Manager License Migration pre 9.x to 10 Prior to Upgrade Data Collection Install Software Request License Ongoing Deployment Planning Register any unused PAKs Install all licenses Validate installed licenses Run License Count Utility (LCU) Collect purchasing history Review License Count Utility (LCU) results Plan for growth/ additional licenses/users Assign devices - OwnerUserId Plan for unused DLU allocation (if applicable) Plan for additional UCSS/ESW at renewal on any additional licenses Order the upgrade Migrate existing UC deployment to UC 10 release Install & configure Cisco Prime License Manager (Cisco Prime LM) Run the Cisco Prime LM migration utility Submit email from Cisco Prime LM migration utility with required information Cisco licensing will send a confirmation email with updated user quantities Cisco licensing will send the license file with the issued licenses Install the issued license file in Cisco Prime LM Upon next contract renewal for UCSS/ESW use current user license quantities from Cisco Prime LM Documented in Unified Communications Manager 9.1(2) Release Notes

Unity Connection License Migration pre 9.x to 10 Plan and Purchase Install/ Upgrade CUWL? Request License (CUWL) YES Submit email from Cisco Prime LM migration utility with required information Cisco licensing will send a confirmation email with updated user quantities Cisco licensing will send the license file with the issued licenses NO Register unused PAKs Install all licenses Collect purchasing history Plan for growth/additional users Order the upgrade Migrate existing UC deployment to 10 Install and configure Cisco Prime LM Run the Cisco Prime LM license migration utility Generate migration license request Submit migration request on www.cisco.com/go /license Install License file

Planning Pre-upgrade Planning

Pre-upgrade Planning Did you know? The process for license migration planning to UC 9.x now starts with running the License Count Utility: License Count Utility (UCT) 9.1(2) [now posted on CCO software download here: LCU]   (See the process overview in the current 9.1(2) Release Notes here: UC Manager 9.1(2) release notes)

Pre-upgrade Planning Licensing responds w/ license plan report Run LCU Submit to licensing@cisco.com Review and plan for growth Based on your information ….will receive the following UC10 licenses: (qty) CUWL Standard (qty) Enhanced UCL (qty) Basic UCL LCU Output report

Post-upgrade License Migration

UC Manager License Migration pre 9.x to 9.1 Post Upgrade Data Collection Install Software Request License Ongoing Deployment Planning Register any unused PAKs Install all licenses Validate installed licenses Run License Count Utility (LCU) Collect purchasing history Review License Count Utility (LCU) results Plan for growth/ additional licenses/users Assign devices - OwnerUserId Plan for unused DLU allocation (if applicable) Plan for additional UCSS/ESW at renewal on any additional licenses Order the upgrade Migrate existing UC deployment to UC 10 release Install & configure Cisco Prime License Manager (Cisco Prime LM) Run the Cisco Prime LM migration utility Submit email from Cisco Prime LM migration utility with required information Cisco licensing will send a confirmation email with updated user quantities Cisco licensing will send the license file with the issued licenses Install the issued license file in Cisco Prime LM Upon next contract renewal for UCSS/ESW use current user license quantities from Cisco Prime LM Documented in Unified Communications Manager 9.1(2) Release Notes

Post-upgrade License Migration Run Cisco Prime LM Migration Licensing responds w/ licenses Submit to licensing@cisco.com Install on Cisco PrimeLM Based on your information, here are the UC10 licenses: (qty) CUWL Standard (qty) Enhanced UCL (qty) Basic UCL Attach pre-upgrade LCU output

License Migration Scenarios Upgrading from pre-9 version to UC 10 Unused DLUs to UCL Unused DLUs or Existing UCL to CUWL Existing CUWL to CUWL Existing CUWL to mixed CUWL/UCL Extension Mobility UCL Customer CUWL Customer Current configured users and devices are migrated as: UCL licenses UCL licenses or CUWL (if CUWL migration purchased) CUWL licenses CUWL and UCL licenses CUWL + Enhanced UCL for EM devices Unused DLUs are migrated as: Enhanced UCL Enhanced UCL then CUWL (if CUWL migration purchased) Not applicable Not Applicable Install base updated to: Total # Licenses Total # licenses Total # licenses –EM licenses excluded Service contracts due: Upon Renewal – based on total # licenses Upon Renewal – total # licenses (EM licenses excl.) Required purchase: Upgrade for # of existing UCL users OR under UCSS/ESW contract Enh UCL to CUWL migration for existing AND DLU converted licenses None if active UCSS/ESW contract Upgrade for # existing UCL users OR under UCSS/ESW contract

Initiate your request for UC 10 License Migration Assistance TAC Service Request Tool Open your service request by web: www.cisco.com/tac/caseopen Email Open any service request via licensing@cisco.com *include cisco.com user id* Phone Open service request by telephone via country-specific numbers http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html The Global Licensing Operations (GLO) Team is available 24 x 7 x 365 and has knowledgeable agents that can help. - Process your request and route it to the team best able to assist you - Expect a response within 48-72 hours - Remember: Communications Manager & Connection licensing has a 60 day grace period from the time that users are configured on the system Include in the email: Subject: UC 10 License Migration CCO id: <include www.cisco.com user id>

Information to send to Cisco licensing License Migration UC 10 Cisco Prime LM License Migration Utility will collect this information: License Count Tool (UCT) output Entitled UCSS/ESW contract number(s) or proof of purchase of a version upgrade Email address(es) to send license and software support contract updates Cisco Prime LM generated License Request MAC address/Licensing MAC from existing publisher server(s) Number of Public Space Devices The customer will still need to provide the following: Site information (name-all name permutations, City, state, country) for contract update Cisco Prime LM License Migration Utility generates an email to send to GLO at licensing@cisco.com. Did you know? LCU supports versions 6.x-8.x For pre 6.x, CME or other conversions: Use device inventory and user counts : Provide device inventory (qty of each device type) Provide planned user counts (users with no features, users with mobility enabled)

TIPS Know your inventory and purchasing history Know your plan for post upgrade (i.e. growth, migration to CUWL, UCSS purchase, etc.) Assign users to devices (Owner User ID) prior to upgrade and license migration Know your preferred deployment model Gather required information prior to running the utilities

Q&A

References

Community Resources Customer Unified Communications User Group https://communities.cisco.com/community/technology/collaboration/uc Collaboration User Group https://communities.cisco.com/community/technology/collaboration/usergroups Partner Collaboration Partner Community https://communities.cisco.com/community/partner/collaboration Collaboration Partner Community – CUCM Upgrade Resource Central https://communities.cisco.com/community/partner/collaboration/migration

Licensing References Cisco Unified Communications Manager Documentation Guides (all versions) http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_user_guide_list.html Release Notes for Cisco Unified Communications Manager, Release 9.1(2) New! Cisco Unified Communications Manager Features and Services Guide, Release 9.1(1) Cisco Collaboration 9.x Solution Reference Network Designs (SRND) Cisco Unified Communications Manager Maintain and Operate Guides (all versions) http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/prod_maintenance_guides_list.html Enterprise License Manager User Guide, Release 9.1(2) New! Using Cisco Unified Communications Manager License Count Utility, Release 9.1(2) New! Licensing Information Cisco Unified Communications Licensing www.cisco.com/go/uclicensing Cisco Unified Communications Software Subscription www.cisco.com/go/ucss Licensing Support Contact licensing@cisco.com (or www.cisco.com/tac/caseopen with the subject of “licensing”). UCSS Support: ucss-support@external.cisco.com

Migration References Upgrade Readiness Assessment http://tools.cisco.com/cucst/upgrade/inputs.jsp?reset=1 (Direct Web App Link) https://communities.cisco.com/community/partner/collaboration/migration?#/?tagSet=2089 (URC) Upgrade and Migration Guide http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/elmuserguide/9_1_1/license_migration/CUCM_BK_CBF8B56A_00_cucm-license-upgrade-guide.html Collaboration User Group Briefing Replay Archive https://communities.cisco.com/docs/DOC-16964 Aug 8, 2013 – Cisco Unified Communications Manager (CUCM) 9.1 Migration – System Level Approach & Best Practices https://communities.cisco.com/docs/DOC-35781 July 18, 2013 – Migrating to Cisco Unified Communications Manager 9.1 – Technical Deep Dive https://communities.cisco.com/docs/DOC-35541 Aug 22, 2103 – Enterprise License Manager and Cisco Unified Communications Manager 9.1 License Migration https://communities.cisco.com/docs/DOC-35910