Kristina Höök SU/KTH SICS Mobile Services Now And In The Future Kristina Höök SICS (Swedish Institute of Computer Science) Professor Human-Machine Interaction at DSV Stockholm University/KTH

Kristina Höök SU/KTH SICS How do we support the future mobile life? > What? –Services –Methods –Technology –Business models > Who? –Industry –Society –Researchers > The timing is right!

Kristina Höök SU/KTH SICS Mobile Life Competence Centre 2007 – 2016 > A centre at Stockholm University > Partners: –Ericsson Research –TeliaSonera –Sony Ericsson –Microsoft Research –SME > ~ 25 researchers, 21+ MSEK year Stockholm City Municipality FOI STING SICS-group Kista Science City

Kristina Höök SU/KTH SICS Builds upon existing collaborations Mobile Life 2001 – 2007 iPerG 2005 – senior researchers and their groups: –Kristina Höök, Professor –Lars Erik Holmquist, Associate Professor –Oskar Juhlin, Associate Professor –Annika Waern, PhD Industrial collaboration –Ericsson, TeliaSonera, SonyEricsson, Microsoft Research, etc.

Kristina Höök SU/KTH SICS > baby interfaces: small screen, small buttons > context of use: not in the office, noisy environments, out in the "wild" > realistic usage situations: laboratory testing becomes meaningless, small bursts of usage throughout the day require new methods Challenges

Kristina Höök SU/KTH SICS Mobile Services? > All services should be mobile – accessible everywhere > But some services explore particular properties of the mobile setting: –Context –Specifically position –Ad-hoc connections between devices –Merging the physical and the digital –Limitations imposed by size and situation

Kristina Höök SU/KTH SICS In the real world: GeoNotes Per Persson, Petra Sundström and Fredrik Espinoza

Kristina Höök SU/KTH SICS 78 users, 1 month, 283 notes, 84 placelabels, 28 access points

Kristina Höök SU/KTH SICS Placelabels

Kristina Höök SU/KTH SICS Hocman: ad-hoc transfer during quick encounters Mattias Esbjörnsson, Oskar Juhlin and Mattias Östergren

Kristina Höök SU/KTH SICS MobiTip: Social Positioning of Tips Martin Svensson, Kristina Höök, Rickard Cöster and Åsa Rudström

Kristina Höök SU/KTH SICS Back-seat gaming Liselott Brunnberg, Oskar Juhlin, Mattias Östergren

Kristina Höök SU/KTH SICS Pervasive games

Kristina Höök SU/KTH SICS Mobile Services? > All services should be mobile – accessible everywhere > But some services explore particular properties of the mobile setting: –Context –Specifically position –Ad-hoc connections between devices –Merging the physical and the digital –Limitations imposed by size and situation

Kristina Höök SU/KTH SICS Total recall Lars Erik Holmquist, Johan Sanneblad and Lalya Gaye

Kristina Höök SU/KTH SICS Ubiquitous graphics Johan Sanneblad and Lars Erik Holmquist

Kristina Höök SU/KTH SICS Lomograph-inspired context-aware camera > Hue, saturation & value (e.g. affected by temperature, pollution and sound) > The effects of the sensor input can be seen in real-time Maria Håkansson, Sara Ljungblad and Lars Erik Holmquist

Kristina Höök SU/KTH SICS OpenTrek: OS for shared games Johan Sanneblad and Lars Erik Holmquist

Kristina Höök SU/KTH SICS eMoto: bodily interaction to express emotions Petra Sundström, Anna Ståhl, Kristina Höök

Kristina Höök SU/KTH SICS Affective Diary (with Microsoft) Anna Ståhl, Kristina Höök, Martin Svensson, Marco Combetto

Kristina Höök SU/KTH SICS “It was right about there I started to think like this: ohhh, how I am going to make this work, this thing here with buying a present and da, da, da. So right here, there is so MUCH that is represented here: Oh, I am not going to make it this weekend, and not then nor then nor then. And then I just thought: it will sort itself. I’ll just grab something at Kista Galleria.”

Kristina Höök SU/KTH SICS Making sense of Bluetooth

Kristina Höök SU/KTH SICS > baby interfaces: small screen, small buttons > context of use: not in the office, noisy environments, out in the "wild" > realistic usage situations: laboratory testing becomes meaningless, small bursts of usage throughout the day require new methods Challenges

Kristina Höök SU/KTH SICS Think outside the box > Make the world the screen > Connect place and information > Connect devices to create big screen > Extend screen by using devices that interact with position > Use other modalities: sound, gestures, music

Kristina Höök SU/KTH SICS Andrew Herbert, Microsoft Research Bildskärm på skrivbord är den sjätte föråldrade idén. Framtidens bildskärmar är av plast, och de är sammanbyggda med väggar och vardagsföremål. Mus och tangentbord ersätts med tal, gester eller beröring. Tal på SICS 20-årsjubileum om 7 föråldrade data-tekniker Finns i Fo&Framsteg

Kristina Höök SU/KTH SICS Different devices for different people? For example, elderly users: > Positive! > Twice as long! > Almost double n:o of clicks > Small icons difficult > Differences correlate with age, (working) memory ability, experience of mobiles & Internet (Sony Ericsson T68i, WAP-services) Marie Sjölinder

Kristina Höök SU/KTH SICS > baby interfaces: small screen, small buttons > context of use: not in the office, noisy environments, out in the "wild" > realistic usage situations: laboratory testing becomes meaningless, small bursts of usage throughout the day require new methods Challenges

Kristina Höök SU/KTH SICS Methods Fantastic product! Design Interpretation Design study In the Wild! Brainstorming Persona Bodystorming Early testing: staged lived experiences Wizard of Oz Cultural probes Technical probes Tiny fingers Experience clip (self-evaluation) Ethnography

Kristina Höök SU/KTH SICS Persona (Cooper 1999) Sandra is a confident 29 year old woman who likes to spend time with her friends and family. She works as a trainee at a city planning office in Stockholm. Sandra does not care about how things work technically, but she likes new cool technological features and she is very happy with her new mobile phone that has a camera and MMS functionality. Persona and anti-persona Petra Sundström, Anna Ståhl, Kristina Höök

Kristina Höök SU/KTH SICS Cultural probe (Gaver et al. 1999)

Kristina Höök SU/KTH SICS Bodystorming (Oulasvirta et al 2003)

Kristina Höök SU/KTH SICS Tiny fingers (Rettig, 1994) All in ONE DAY! Åsa Rudström, Martin Svensson, Kristina Höök, Rickard Cöster

Kristina Höök SU/KTH SICS Experience clip (self evaluation (Isomursu, 2004) Minna Isomursu

Kristina Höök SU/KTH SICS Cultural probe for evaluation Petra Sundström, Anna Ståhl, Kristina Höök To subjects To partner

Kristina Höök SU/KTH SICS Methods Fantastic product! Design Interpretation Design study In the Wild! Brainstorming Persona Bodystorming Early testing: staged lived experiences Wizard of Oz Cultural probes Technical probes Tiny fingers Experience clip (self-evaluation) Ethnography

Kristina Höök SU/KTH SICS Costs > Persona: find a basis for the persona- character, write it up – two days? > Ethnography (quick and dirty): 2 (1?) weeks > Cultural probe: two days to put together, then users do it all > Bodystorming: one day > Wizard of Oz: two weeks > Experience clip: depends on application > Cultural probe as evaluation: for the evaluator, 3 – 4 days, for the subjects 2 – 3 weeks

Kristina Höök SU/KTH SICS Collaboration? > Planning a competence centre, , funded by VINNOVA > Ericsson, Sony Ericsson, TeliaSonera, Microsoft Research, Stockholm City Municipality, FOI, STING, Kista Science city, and others > Will build and explore a micro-economy (testbed) with new business models, innovative mobile services, new operator role, with real users mobile music pervasive games second skin truly mobile embodied user-centred mobile eco-systems

Kristina Höök SU/KTH SICS Creating the future mobile life > Invent & explore mobile services –IT for the whole life –Major consumer market –Important research area > Industry and researcher working together to influence the development substantially > A unique research angle: user- and usage-centred, situated & embodied, truly mobile

Kristina Höök SU/KTH SICS Research foundations Truly mobile A web of buildings, roads, people, nature, intermixed with invisible wireless infrastructure and social practices Usage- and user-centred Ethnographic observation, participatory design and experimental studies Situated and embodied Study and understand everyday practices – social practices and physical, bodily interaction with various tools

Kristina Höök SU/KTH SICS Mobile Service Ecosystem: theme projects > Experiments with an abundant mobile marketplace > Generalised interaction models > Mobile Life and its social properties > Methods for user-centred design

Kristina Höök SU/KTH SICS Mobile services: domain projects Examples: > Affective Diary > Backseat Playground > Alternative Reality Game > Mobile Media: Mobile 2.0

Kristina Höök SU/KTH SICS

Examples from ”Mobile Life”