Learning: Re-Imagined Re-Inventing Learning at Motel 6 Debbie Ascenzo, Sr. Manager, eLearning © SkillSoft Corporation 2003

Accor Accor Hospitality Accor Services 4,000 hotels worldwide Economy to full scale Accor Services In 40 countries around the world Benefits Rewards & Loyalty Expense Management © SkillSoft Corporation 2003

Accor Hospitality © SkillSoft Corporation 2003

Motel 6 Then Founded in 1962 Original price per night $6 © SkillSoft Corporation 2003

Motel 6 Now © SkillSoft Corporation 2003

Academie Accor North America Member of Academie Accor Worldwide Network of 16 local Academies Strategic facility to increase employees’ skills and performance ANA Headquarters - Dallas, TX Supports Motel 6 Regional Training Centers Dallas, TX Phoenix, AZ Contact Center – Columbus, OH © SkillSoft Corporation 2003

History of eLearning at Accor 2002 – 300 Motel 6 General Managers 2003 - Creation of Académie Accor Online 2004 - Customized portals by brand 2005 – Certification implemented 2006 - Académie Australia/New Zealand 2007 – Southeast Asia 2009 – 25,000 Online University Enrollees © SkillSoft Corporation 2003

Looking for a New Vendor Outgrew current vendor Needs Better reporting LMS more flexible and cost effective Learning programs Consultative approach with vendor Better ILT functionality © SkillSoft Corporation 2003

Changes at Motel 6 Grow our network to 1100 locations by 2010 Update all locations to match our “Phoenix” Prototype Build new corporate and franchise prototypes Changing General Manager (GM) profile © SkillSoft Corporation 2003

Training meets Business Demands Issues Enhance MIT training to encompass changing profile of GM MIT Training currently saturates trainees Solutions Training in three phases Utilize technology SMEs will deliver at all phases of the training © SkillSoft Corporation 2003

Previous MIT Training Program Two Training Facilities Dallas Phoenix Four Training Managers Six week training program OJT Classroom Property Management Experience Property Takeover Over 300 GMs trained yearly © SkillSoft Corporation 2003

Re-invented MIT Curriculum Phase 1: OJT Classroom Property takeover © SkillSoft Corporation 2003

Re-invented MIT Curriculum Phase 2: Long Distance Learning Trainee responsible for enrolling in sessions Provide reports to AMs © SkillSoft Corporation 2003

Re-invented MIT Curriculum Phase 3: Long Distance Self-Development Completion © SkillSoft Corporation 2003

Blending with Online University Create Advanced Group for Motel 6 © SkillSoft Corporation 2003

Blending with Online University Create MIT accounts Move custom content to OU © SkillSoft Corporation 2003

Blending with Online University Create hard skills assessment for OJT © SkillSoft Corporation 2003

Blending with Online University Select SkillSoft content for internal promotes © SkillSoft Corporation 2003

Blending with Online University Create Learning Programs Create Dialogue sessions for SMEs Set-up registration for Dialogue sessions Train SMEs on synchronous training © SkillSoft Corporation 2003

Blending with Online University Release Management Knowledge Center © SkillSoft Corporation 2003

Motel 6 Learning Growth Model © SkillSoft Corporation 2003

Benefits of Blending Reduced classroom time Employee has more responsibility for their training New GM able to apply learning before moving on Phase II & III couldn’t happen without self-enrollment Improved reporting to Area Managers Lower MIT turnover Savings $220,000 per year © SkillSoft Corporation 2003