Small Business Solutions Unified Office Solutions Module

Solutions Module Objectives This Small Business Solutions Unified Office Module, was developed to help you to: —Represent Enterprise Edge Communications Manager within multiple SMB Solution Scenarios —Pick the appropriate products from our Robust SBS Portfolio to address specific SMB customer requirements —Begin to create comprehensive and valuable SOLUTIONS for small/medium businesses by leveraging the appropriate elements of the Small Business Solutions Portfolio

SBS has an unparalleled ‘Portfolio’ of solutions to match a wide variety of existing and evolving SMB customer requirements Digital TelephonyIP InfrastructureBayStackNorstar Convergence Enterprise Edge Pure IP Customer Requirements Technology Evolution

Enterprise Edge Unified Communication Platform BayStack Wireless Wireless LAN BayStack Instant Internet Secure VPN Connectivity Small Business Solutions is delivering ‘NEW’ Leading Edge Networking & Communication Technologies New SMB Products In Y2K IP Infrastructure Hub, Routers and Switches

Norstar Solutions

Norstar Small Site Solution Compact ICS Flash Voice Mail Instant Internet 100 BayStack 70 Switch PSTN Small Business 2-ISDN Norstar Telephone Sets

Norstar’s Enterprise Branch Solution Voice Mail Fax CTI ACD Desktop Msg. IVR Companion Wireless Norstar Remote Utilities BayStack ARN Router Norstar Data Interface (NDI) PSTN BayStack 450 Switches Modular ICS Outlet / Branch of Large Enterprise 2-T1’s Norstar Telephone Sets

EE 2.0 Solutions

Enterprise Edge Standalone Site Digital Stations (x16/X32/X64) ISP Analog / Digital Trunks PSTN Enterprise Edge can be the complete ‘Voice Solution’ and the ‘Internet Access Device’ for small and medium business via its Integrated IP Services.

Hub PSTN Analog / Digital Trunks Digital Stations (x16) Analog / Digital Trunks Digital Stations (x16) PSTN Hub Digital Stations (x16/X32) Hub Corporate IP Network PSTN Location A Location C Location B T1(56K+) FR/PPP T1(56K+) FR/PPP Analog / Digital Trunks Enterprise Edge can ‘Network’ multiple locations together via its Integrated QoS Router Enterprise Edge Multi-Site IP Networking

Enterprise Edge & Other Router Networking PSTN Digital Stations ((x64) Digital Stations (X64) Corporate Data Network Digital Stations (x64) Router Voice PSTN Voice Configuration applies for legacy routers Leverage Existing Data Equipment Investment Accommodate Proprietary Routing Support legacy protocols and alternate transmission facilities not supported by the Enterprise Edge Integrated QoS IP Router (SNA, SMDS, x.25, BNS, etc.)

Hub Digital Stations (x16) Hub Corporate IP Network PSTN EDGE BEDGE A T1(56K+) FR/PPP Enterprise Edge Internet Telephony In this network calls are made between systems over the corporate IP network with fallback to the PSTN when IP trunks are congested or customer set QoS Thresholds are exceeded. Configuration allows for cost savings by using the corporate IP network whenever possible, thereby bypassing PSTN toll charges Note: Enterprise Edge VoIP Gateway requires a keycode IP EE VoIP Gateway provides the following: Basic calls with answer and disconnect supervision Direct Inward Dial and Direct Outward Dial Calling Name and Number H.323 v2 compatibility Voice Compression Silence Compression Quality of Service Monitoring (QMON) Circuit-switched voice facilities fallback Digital Stations (x16)

Hub Digital Stations (x16) Digital Stations (x16) Hub Corporate IP Network EDGE B EDGE A Enterprise Edge & M1 Internet Telephony In this network calls are made between a central Meridian 1 w/ ITG card installed and two smaller sites with Enterprise Edge systems connected via a corporate IP network. The branch locations access the PSTN using IP trunks from the head office This c onfiguration allows for cost savings by consolidating the public access trunks and using the corporate IP network whenever possible, thereby bypassing PSTN toll charges for inter-company communication Note: Enterprise Edge VoIP Gateway requires a keycode IP M1 ITG IP PSTN

Unified Office Solutions SBS brings it all together...

Unified Office Solutions - A Case Study

A Case Study -- Overview of the company - HQ in New York (20 Eng & 25 Admin and Research Specialists) - One Relatively Independent, small office in London (10-15 Engineers) - Planned Regional office in Paris for 10 Engineers. - Lease for Data and Voice CPE Expires within the next 3 months. International Engineering Consulting firm

London Engineering Firm Before PSTN PBX New York Expensiv e Printer Hub DATA Hubs Printer DATA Internet v.90 Dial Up v.90 Dial Up v.90 Dial Up v.90 Dial Up Contention Slow KSU

London New York Nortel Networks Solution : SIMPLIFY Enterprise Edge Replace PBX / KSU with … A Unified Platform Replace PBX / KSU with … A Unified Platform No Continuity Between Locations PBX KSU

London New York Nortel Networks Solution : STANDARDIZE Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Different Voice APPS & User Interfaces Standardize Customer & Employee Interface

London New York Nortel Networks Solution : PERFORMANCE Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. LAN Congestion & Slow Performance LAN Congestion & Slow Performance Replace Hubs with… High Performance IP Infrastructure Replace Hubs with… High Performance IP Infrastructure Baystack 450 Stack Hubs Printer DATA Printer Hub DATA Give Dedicated Bandwidth Give Dedicated Bandwidth BayStack 450

London New York Nortel Networks Solution : CONNECT Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Slow Connection Between Offices Use EE IP Router BayStack 450 Stack Intra/ Internet BayStack 450

London New York Nortel Networks Solution : COLLABORATE Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Decentralized Information Central Data HQ Baystack 450 Stack Intra/ Internet Centralized Servers BayStack 450

London New York Nortel Networks Solution : COST SAVINGS Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. HIGH COST OF LONG DISTANCE USE EE VoIP Gateway USE EE VoIP Gateway Baystack 450 Stack Intra/ Internet Centralized Servers BayStack 450

London New York Nortel Networks Solution : MOBILITY Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Lack of Mobility Data & Voice Add BayStack Wireless Baystack 450 Stack Intra/ Internet Centralized Servers BayStack 450

London New York Nortel Networks Solution : MOBILITY Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Add BayStack Wireless Baystack 450 Stack Intra/ Internet Centralized Servers Baystack Wireless LAN BayStack 450

London New York Nortel Networks Solution : MOBILITY Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Add Companion Baystack 450 Stack Intra/ Internet Centralized Servers Baystack Wireless LAN Companion BayStack 450

London New York Nortel Networks Solution : FUTURE Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Baystack 450 Stack Intra/ Internet Centralized Servers Baystack Wireless LAN Concern for Obsolescence Add QoS / Policy Switch Companion BayStack 450

London New York Nortel Networks Solution : POLICY Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Baystack Wireless LAN Add QoS / Policy Switch Centralized Servers Policy Switch Intra/ Internet Companion

I2004 London New York Nortel Networks Solution : PURE IP Enterprise Edge M7xxx PSTN Voice Mail CTI ACD Desktop Msg. ACD Voice Mail CTI Desktop Msg. Baystack Wireless LAN Add IP Phones Centralized Servers Policy Switch Intra/ Internet Companion Policy Switch

Add Switches Add PARIS Office I2004 Baystack Wireless LAN Centralized Servers Policy Switch New York Enterprise Edge M7xxx Companion I2004 Company Growth New Location I2004 PARIS London Nortel Networks Solution : GROWTH I2004 Policy Switch PSTN Intra/ Internet

I2004 Baystack Wireless LAN Centralized Servers Policy Switch New York Enterprise Edge M7xxx Companion I2004 Management I2004 PARIS London Nortel Networks Solution : GROWTH I2004 Policy Switch PSTN Intra/ Internet EE Unified Manager, Optivity NMS Device Manager EE Unified Manager, Optivity NMS Device Manager

Nortel Networks Solution : SUMMARY No Continuity Between Locations Different Apps & User Interfaces LAN Congestion Slow Performance Slow Connection Between Offices Decentralized Information High Cost of Long Distance Lack of Data & Voice Mobility Network Management Concern of Obsolescence A Unified Platform - EE Nortel Networks Future Policy Switch IP Phones Wireless LAN VPN & DSL Wireless LAN & Companion EE VoIP Gateway Central Data Repository EE IP Router Dedicated Bandwidth BayStack IP Infrastructure Standardize Apps & Interfaces Unified Manager, Optivity NMS, Device Manager

SBS Future Products Next Generation Products Policy Switch Pure IP Telephony Wireless LAN Improved VPN Capabilities

Nortel Networks Policy Switch Overview

What Is Policy Switch? Stackable switch with L3/L4 packet classification & QoS L2 forwarding only Part of Nortel Networks Policy Enabled Network solution Backwards compatible with Baystack 450 Switches 24 10/100 ports, 1 MDA port, 1 cascade stack port Uses the existing Baystack 450 MDAs & cascade stack module

The SBS Communication Manager and Policy Switch Solution The Policy Switch is the IP Infrastructure that will support the IP Enabled Voice/Data applications of Enterprise Edge Key Elements in the Nortel Networks Policy Enabled Solution —Optivity Policy Server Support —EE and Falcon act as Policy Enforcement Points The Ability to prioritize traffic such as voice as high, data as low and video as medium —Guaranteed Bandwidth for Mission Critical Application ( ie: Voice, E-Biz Servers) —Ensure Toll Quality Voice on your IP network —Planned support for IP Phones (i2004) Classify and Prioritize IP traffic based on: —User, IP Device, Department, Applications —Set up prioritization by configuring the: –802.1p header (layer 2) –MAC Source and/or Destination address (Layer 2) –IP SA/DA or subnet (Layer 3) –TCP/UDP source/destination port, range (Layer 4) –VLAN ID (layer 3/4) Policy Switch Stack EE i2004 IP Phones

Unified Office Solutions Summary Nortel Networks SBS Portfolio of Products offers small/medium businesses the most comprehensive set of solutions in the industry. SBS addresses ‘ALL’ the voice and data networking and communication requirements at the small/medium site with this robust product set. —The case study solution discussed in this presentation is applicable to all SMB - small / medium Businesses that have similar requirements and issues.