CRAMMING NPRM FCC 11-106 John B. Adams Policy Division Consumer and Governmental Affairs Bureau 202-418-2854.

Slides:

Advertisements

Similar presentations

E-rate Overview By TDS. Whats included in this E-rate overview: Quick summary Key steps in the process Timing Terms Contact information.

Advertisements

Introduction to Web Bill of Lading Q Proprietary and Confidential Copyright © 2005 INTTRA Inc. 2 Agenda Industry Challenges INTTRA Solution Value.

Task Group Chairman and Technical Contact Responsibilities ASTM International Officers Training Workshop September 2012 Scott Orthey and Steve Mawn 1.

Doc.: IEEE Submission July 2007 John Notor, Cadence Design Systems, Inc.Slide 1 Overview of FCC ET FNPRM ISM Band Spectrum.

Dispute Settlement in the WTO

The Telephone Consumer Protection Act John L. Culhane, Jr., Esquire NCHELP Winter Legal Meeting January 19,

BIE SPECIAL EDUCATION ACADEMY PRESENTERS: JUDY WILEY AND NARCY KAWON I ntroduction to Procedural Safeguards Bureau of Indian Education.

1 Federal Communications Commission 2010 National Association of State Utility Consumer Advocates Mid-Year Meeting Marriott San Francisco Fishermans Wharf.

1 TDI Claims Payment Rules Lynda Nesenholtz, Special Advisor, Life, Health & Licensing Ryan Tredway, Staff Attorney, Legal & Compliance.

BRET JOHNSON-SR DIRECTOR OF SALES TSYS MERCHANT SOLUTIONS

1 CDBG Citizen Participation For Grant Administrators.

Washington, DC I Newark I Minneapolis I Portland I St. Louis I New Orleans I Los Angeles I Orlando The E-Rate Program CIPA Update Fall 2011 Applicant Trainings.

Step by Step Guide for Regulations S HELLY B EZANSON K ELLY O FFICE OF G ENERAL C OUNSEL S EPTEMBER 5, 2012.

1 APCD Analytical Workgroup April 30,

C U S T O M E R D R I V E N. B U S I N E S S M I N D E D. Legislative Advocacy 1 Frank Waters Office of Policy and Legislative Affairs, Director Department.

Negotiated Rulemaking – What You Need to Know and How You Can Participate David Bergeron U.S. Department of Education 1.

Page 1 AT&T Billing Solutions Anti-Cramming Policy Overview May 11, 2011.

1 New Changes to Medigap States Need to Adopt the Amended NAIC Medicare Supplement Model before July 1, 2009 / September 24, 2009.

CRAMMING R&O FNPRM FCC John B. Adams Consumer Policy Division Consumer and Governmental Affairs Bureau

WHAT IS HIPAA? The Health Insurance Portability and Accountability Act of 1996 (HIPAA) provides certain protections for any of your health information.

LOCAL RATE INCREASE: OPPORTUNITY FOR ENHANCING PERCEIVED CUSTOMER BENEFITS July 9-11, 2014 TSTCI Accounting and Customer Service Conference Darla Parker.

Electricity Facts Label (EFL) Workbook Process MIKE McCARTY Supervisor Business Operations and Reporting RETAIL MARKET SUBCOMMITTEE MARCH 20, 2013.

What are my child’s rights under the Individuals with Disabilities Education Act? Randy Chapman The Legal Center for People with Disabilities and Older.

The FCC’s Revised Ex Parte and Procedural Rules Effective June 1, 2011.

NARUC/NIGERIA REGULATORY PARTNERSHIP Peer Review Presented by Elijah Abinah Assistant Director Public Utilities Division Arizona Corporation Commission.

Federal Communications Commission Intergovernmental Advisory Committee

Fiducianet, inc. tm 1 Presented by H. Michael Warren, President fiducianet, inc. VoIP Technology Perspectives Law Enforcement Concerns & CALEA Compliance.

CIPA Update. FOR SCHOOLS – By July 1, 2012, amend your existing Internet safety policy (if you have not already done so) to provide for the education.

1 FFY2015 EAP Annual Training August 12 & 13, 2014 St. Cloud Propane Legislation & EAP.

Per Anders Eriksson

Federal Credit Laws. What are the key laws about credit and borrowers that protect consumers? Several federal laws protect consumers when they apply for.

XBRL Voluntary Program on the EDGAR System April 2005 Brigitte Lippmann Attorney Division of Corporation Finance Jeffrey Naumann Enabling Technologies.

Textbook Affordability Summit Overview The Textbook Provisions in the Higher Education Opportunity Act (HEOA) of 2008.

Protect the ACN Opportunity. Getting It Right It is every Independent Representative’s responsibility to enforce all of ACN’s Policies and Procedures.

Sharing Low-Income Customer Information Water & Energy Utilities LIOB Meeting - January 2009 Seaneen M Wilson Division of Water & Audits.

Telemarketing Fraud: It’s a Crime University of Georgia Cooperative Extension Service Georgia Governor’s Office of Consumer Affairs.

1 OAR Guidance on -- “Consulting with Indian Tribal Governments” May 21, 2012.

Customer Service Enforcement After AB 2987 John Risk Communications Support Group, Inc. (c) 2006 John Risk Communications Support Group, Inc. (c) 2006.

COMMISSION ON HUMAN RIGHTS AND OPPORTUNITIES EXPEDITED CASE PROCESSING PURSUANT TO PUBLIC ACT

1 Availability of Aggregated Customer Usage Information: An Overview of D California Public Utilities Commission Presentation before the California.

Part 6 – Special Legal Rights and Relationships Chapter 35 – Privacy Law Prepared by Michael Bozzo, Mohawk College © 2015 McGraw-Hill Ryerson Limited 34-1.

Federal Rural Wireless Outreach Initiative July 2, 2003 Washington, D.C. Building Lines of Communication: The Role of the Consumer & Governmental Affairs.

Low Income Programs and Consumer Protections Energy Regulatory Partnership Program Abuja, Nigeria July 14-18, 2008 Presented by Robert W. Kehres.

Wireline Competition Bureau State of the Bureau Presentation January 20, 2006.

What are Parent’s Rights in Georgia Special Education? Parents and students over age eighteen have the right … To Participate You have the right to refer.

2006 SISO Executive Conference Legal Issues in Using Mailing Lists: The CAN-SPAM ACT The Junk Fax Prevention Act The National Do Not Call Registry.

Available from BankersOnline.com/tools 1 FACT ACT RED FLAG GUIDELINES.

TWFG Compliance 1. 2 Agenda Policy Entry Document Retention Agency Bill USLI Processing.

BROADBAND ACCELERATION INITIATIVE: POLES, ROW State and Local Government Webinar (FCC) Oct. 5, 2011.

1 TOWER CONSTRUCTION NOTIFICATION SYSTEM ENHANCEMENTS March 30, :00 PM Room 6-B516 of the Portals II Building 445 Twelfth Street, SW Washington,

The Utility Consumer Bill of Rights Information About the Rights and Responsibilities of Utility Consumers in the District of Columbia DC Office of the.

IGA State & Local Government Webinar May 2, 2012 Kim Scardino, Deputy Division Chief Telecommunications Access Policy Division Wireline Competition Bureau.

Indiana’s Access to Public Records Act Heather Willis Neal Public Access Counselor Brownsburg Police Department Brownsburg Police Department February 26,

U.S. Department of Transportation Pipeline and Hazardous Materials Safety Administration Section 24 Pipeline Safety Standards Incorporated Into the Federal.

E-Rate Overview From TDS. What’s included in this E-Rate overview: Quick summary Key steps in the process Timing Terms Contact information.

Docket number CP16-21 Tennessee Gas Pipeline, LLC (the Northeast Energy Direct pipeline)

Your Rights! An overview of Special Education Laws Presented by: The Individual Needs Department.

Cramming - Wi-Fi "Just When You Thought You’d Figured Out Your Phone” NARUC Winter Meetings February 15, 2015 Lenora M. Best Pennsylvania Public Utility.

Civil Rights Training Updated March Why? Civil Rights Regulations are intended to assure that benefits of Child Nutrition Programs are made available.

Prepared by Kris Twomey Law Office of Kristopher E. Twomey, P.C.

After the FCC Form 471 E-rate Program Applicant Training

The E-Rate Program CIPA Update Fall 2011 Applicant Trainings.

Indoor Location Accuracy NPRM

AFTER 20 YEARS, IT’S TIME TO UPDATE THE TELEPHONE CONSUMER PROTECTION ACT (TCPA). Howard Waltzman Partner

OFFICE OF THE CITY CLERK SEPTEMBER 22, 2014 CITY COUNCIL MEETING RESCIND RESOLUTION NO AND ADOPT A RESOLUTION ESTABLISHING THE RULES GOVERNING.

Broadband public policy

CS at Regulatory agencies

Consumer and Governmental Affairs Consumer Agenda

Lecture 10: FCC Organization, Power and Structure

Welcome to the NC-SARA Webcast SARA Notification Requirements

Presentation transcript:

CRAMMING NPRM FCC John B. Adams Policy Division Consumer and Governmental Affairs Bureau

Cramming NPRM; FCC ► Ex Parte Issues  47 C.F.R ► Anything substantive must be summarized in writing filed within 2 days ► Summary must list each and every person participating in meeting ► Strongly encourage everyone to save substantive remarks for comments ► Feel free to ask questions about NPRM

Cramming NPRM; FCC ► Adopted and released July 12, 2011 ► Comment dates:  Initial Comments:October 24, 2011  Reply Comments:November 21, 2011

Cramming NPRM; FCC ► Cramming:  Placing unauthorized charges on telephone bill  Usually third-party charge  Can be carrier charge  Often fraudulent

Cramming NPRM; FCC ► Amends Truth-in-Billing Rules  47 C.F.R –  Proposed Rules ► 3 proposed requirements for wireline carriers ► 1 proposed requirement for CMRS carriers ► Reflects complaint numbers (82% wireline; 16% CMRS)  Other issues for comment

Cramming NPRM; FCC ► Wireline: if offer customers ability to block third-party charges, must inform customers on bill, on website, at point of sale  Many wireline carriers already offer, but not inform customers until crammed  Many customers unaware of third-party charges  Questions: ► Formatting: apparent to reasonable consumer ► Fees ► Other

Cramming NPRM; FCC ► Wireline: place third-party charges in distinct section of bill, separate from carrier charges  TIB rules: separate by carrier  Questions: ► Separate listing of third-party charges on page 1 ► Other ways highlight third-party charges ► Additional description of biller

Cramming NPRM; FCC ► Wireline and CMRS  notify customers that complaints can be filed with FCC  provide FCC complaint contact info (telephone number and website address ) on bills and carrier websites  websites include link to FCC’s webpage for filing complaints  GAO report: consumers not know where to complain

Cramming NPRM; FCC ► Other issues for comment  Apply same rules to wireline, CMRS, interconnected VOIP a/k/a Internet phone  Disclose contact info for third parties  Require wireline to block third-party charges upon customer request  Wireline disclose if do not offer blocking of third-party charges

Cramming NPRM; FCC ► Other issues for comment  Prohibit all third-party charges on wireline bills  Screen third-parties for prior violations of state and federal law before agree to bill for them  Improve federal-state coordination ► Information sharing ► State enforcement and legislation ► New and updated info about extent of cramming

Cramming NPRM; FCC ► Other issues for comment  Define “service” or “service provider” in TIB rules or use different term ► TIB rules refer to charges from “service provider” ► Loophole? ► Request specific rule language  Accessibility

Cramming NPRM; FCC ► Senate Commerce Committee  Hearing on July 13, 2011 ► Chairman Rockefeller stated intent to introduce bill to prohibit third-party charges ► Questions raised about efficacy of existing voluntary industry guidelines versus state prohibitions ► Industry argued in favor of self-policing, but admitted cramming still a problem ► Attorneys General argued for regulation (ban preferred)

Cramming NPRM; FCC ► Senate Commerce Committee Staff Report  Key Findings (per Press Release 7/12/11) ► Third-party billing is billion dollar industry ► Most third-party charges appear fraudulent ► Telephone companies profit from cramming ► Cramming affects entire wireline customer base ► Many third-party vendors are illegitimate and created solely to exploit third-party billing

Cramming NPRM; FCC ► Senate Commerce Committee Staff Report  Key Findings (per Press Release 7/12/11) ► Telephone companies are aware that cramming is major problem on their bills ► Telephone customers reported negative experiences with seeking assistance from telephone companies ► Industry anti-cramming efforts largely failed

Cramming NPRM; FCC ► Senate Commerce Committee website: ► Resources include:  Committee Staff Report  Press Releases  Video of hearing

Cramming NPRM; FCC ► Questions