Analysis of Patient Questionnaire Park End Surgery 2013/14 As presented to PPG

Statistics 1867 invitations by 50 bounced s 77 opted out of using survey monkey

Responses Within 24 hours we had had 287 responses. Final total was 534 responses of which 517 completed all questions 390 electronic responses 144 paper responses from both sites

Comments Waiting room is all clean and tidy We are very pleased with an all round good service All my queries over my health are answered I’ve never felt dismissed or hurried You’re all good as gold Wonderful, exceptional, really nice Great no nonsense response Truly professional

Comments Waiting room is too quiet Machine in the waiting room should be more private Surgery is too hot Difficult parking at busy times Pre-recorded message is annoying Rarely apologise – even when running hour late Difficult to find for a new-comer, no signs Don’t like that my name is up for everyone to see, can’t we go back to a number system?

Receptionists Rude & abrupt on the phone Do not welcome you Unfriendly, uncaring & look miserable Working under too much pressure Excellent Friendly and quick to help Lovely and receptive

PPG Meeting for 13 th Feb Using the same s as for the survey we invited 1720 patients to the PPG meeting. Two ed back and sent apologies & asked for the minutes