Let Your Non-verbal Communication Speak for You! Susan Schoenfeld

Things to remember about Non-verbal Communication You can’t not communicate It is rule-governed It is motivated It is hard to hide your feelings

“Beware of the man whose belly doesn’t shake when he laughs”

Things to remember about Non-verbal Communication We must be consistent Non-verbal communication holds more weight than verbal communication

There are some non-verbals we can’t control Blushing Sweating Nervousness Other people’s opinions of us because of physical attributes

Body types give us stereotyped impressions Person is dominant, confident, adventurous, competitive……. Person is dependent, contented, sluggish, soft-hearted ….. Person is tense, anxious, withdrawn…

The problem with Non-verbal Communication It is ambiguous

We communicate in many ways Appearance The way we enter a room Handshake Walk Sit Eating habits

We communicate in many ways Eye contact Touch Territoriality Distance Tension Space

We communicate in many ways Color Time Silence Hands

Knowing about Non-verbal Communication is helpful When someone is relaxed they receive information easily Hold a difficult meeting in your office Gain control by sitting at the head of the table Person who stands behind his/her desk has control

How to spot a liar Tighten lips Micro-expressions Smile that doesn’t use eye muscles Crooked expression Facial expression lasts too long Rubs nose

Face reddens Arms folded

Thank you