Business Continuity Step 2 Analyze the Company

Sub Steps How does Your Company Work? What does Your Company Do? What is Essential and what isn’t? What Guides Your Company? How and what Supports Your Essential Functions? Business Process Mapping Priorities

How Does Your Company Work? Review mission statement Why does the business exist? What does the business accomplish Review business values Shared principals and beliefs that underlie activities Review organization chart Identify internal and external customers Who supplies your company? Who are your internal customers? Who are your end users?

Large Business Vision/Values The Boeing Vision is: People working together as a global enterprise for aerospace leadership. How will we get there? Run healthy core businesses Leverage our strengths into new products and services Open new frontiers In order to realize our vision, we consider where we are today and where we would like to be tomorrow. There are certain business imperatives on which Boeing places a very strong emphasis. Detailed customer knowledge and focus that understand, anticipate and respond to customer needs. Large-scale systems integration that continually develops and advances technical excellence. A lean enterprise characterized by efficiency, supplier management, short cycle times, high quality and low transaction costs

Values Our Values At Boeing, we are committed to a set of core values that not only define who we are, but also serve as guideposts to help us become the company we would like to be. We truly live these values every day. Leadership We will be a world-class leader in every aspect of our business: in developing our team leadership skills at every level, in our management performance, in the way we design, build and support our products, and in our financial results. Integrity We will always take the high road by practicing the highest ethical standards, and by honoring our commitments. We will take personal responsibility for our actions, and treat everyone fairly and with trust and respect. Quality We will strive for continuous quality improvement in all that we do, so that we will rank among the world's premier industrial firms in customer, employee and community satisfaction. Customer Satisfaction Satisfied customers are essential to our success. We will achieve total customer satisfaction by understanding what the customer wants and delivering it flawlessly. People Working Together We recognize our strength and our competitive advantage is -- and always will be -- people. We will continually learn, and share ideas and knowledge. We will encourage cooperative efforts at every level and across all activities in our company. A Diverse and Involved Team We value the skills, strengths and perspectives of our diverse team. We will foster a participatory workplace that enables people to get involved in making decisions about their work that advance our common business objectives. Good Corporate Citizenship We will provide a safe workplace and protect the environment. We will promote the health and well-being of Boeing people and their families. We will work with our communities by volunteering and financially supporting education and other worthy causes. Enhancing Shareholder Value Our business must produce a profit, and we must generate superior returns on the assets entrusted to us by our shareholders. We will ensure our success by satisfying our customers and increasing shareholder value.

What Does Your Company Do? What product do you produce? Where is the product produced? What service/s do you provide? From where is the service provided? Are you critical to any of your customers? Are you dependent on any single supplier? Produce a company profile Unit or Department overviews Document key metrics or drivers

Your Business Information Company Profile General Business Information Information Type Your Business Information Company Name: Location(s): Business Unit (if applicable): Business Division (if applicable): Business Function: Primary Line of Business: Number Of Employees: Employee Profile: (%Exempt, %Non-Exempt, ) Key Management Contacts: Other Key Contacts: Primary Work Shift: ISO 9000 Certification

Company Profile Facilities Information Type Your Business Information Building Construction: Material   Number of Floors Square Footage Age Grounds Ownership Special Function Space On-site: Unique Equipment: Create a documentation folder with all the pertinent details should you need to replace this equipment. Electrical Specifications Cooling/Heating Requirements Fire Suppression Fire Alarm Security Alarm Lighting Requirements Interior Décor

Your Business Information Company Profile Technology Information Type Your Business Information Technology: Computing Service Equipment Location Equipment Capacity Equipment Utilization Equipment Supported By Workstation/Printer Qty.: Asset Mgmt. System Ratio Of Pc’s Vs Terminals Ratio Of Network Printers Vs Standalone Business Applications: Direct Support Indirect Support Supported By Electronic Data Interchange (EDI) Safeguards: (UPS, MSDS, Generator, Safety Program, etc.)

Your Business Information Company Profile Communications Information Type Your Business Information Voice Telecommunications: PBX Voice Mail Conversant 800 Service Data Telecommunications: Frame Relay Protocols Topology Capacity Other Telecommunications: Video Conferencing ISDN Fiber FDDI GEIS Primary Work Shift: ISO 9000 Certification: Future Plans: Special Equipment

What is Essential? Essence of your business Must do to continue business Helpful criteria for determination Process that provides input to another process that is critical A service level requirement that dictates expected performance Threshold exceeded: $Y of financial loss in X hours

What isn’t Essential Supporting Process Enhancing Process A process that supports a critical process but is not essential, by itself, to successfully operate the business Enhancing Process A process that contributes to a critical or supporting process

What Guides Your Company Federal or State Regulations Local Ordinances Company Policies Values Business Objectives Goals Customer Service Agreements

Business Process Mapping Identify Functions Identify Inputs Identify Outputs Identify Controls (if desired) Identify Dependencies Shows connections between process and assists in determination of essential functions

Business Process Mapping Constraints Process– what you do Outputs Inputs Resources

Add water to Coffee Maker Example Make Coffee Buy Beans Grind Beans Put into Coffee Maker Dispense Coffee Add water to Coffee Maker

Priorites Identify a priority for functions Multiple methodologies Which are most important for delivery of business goods/services? Multiple methodologies High – Medium – Low Numbered -- sequential

Essential Function Support Identify Essential Function Process Activities Steps in performing function Identify Supporting Processes Identify Enhancing Processes Identify Alternate ways of performing (if any) Identify Impacts of performing Essential Functions in an alternate way Is this acceptable?

Take Aways Business Mission/Vision Company Profile Essential Functions