State Staff Development and Training Team January 2012

Concept… State of Kansas, Enterprise-Wide Learning Core Courses and Competencies Standardized Quality Accessible, convenient, blended approach Modular, foundation of building skills blocks Supports progression and succession

Considerations… It is critical that the data collection efforts be focused on the future competency requirements rather than today’s requirements. It is important to look at trends and project the data into the time span covered by the strategic plan.

Elements… All materials - ADA Compliant for accessibility Technology based solutions for efficiency and convenience Phase Approach: Macro (State) vs. Micro (Agency) - Global - Industry - Professional - Agency - Individual

Core Competencies (State) Examples: - Leadership - Communication - Analysis and Problem Solving - Technology (skills and applications) Not job or position oriented training.

Agency Level (Micro) Examples: Administrative Tasks Professional accreditations Specialized industry and/or position training Regulations and policies Business processes

Data Collection and Analysis Statewide training inventory – Phase 1 Data analysis – Phase 2 Assess the anticipated benefits against the projected costs. Tangible vs. Intangible. Solutions: Training vs. Non-Training KSA’s vs. Workplace/ Environment & Processes Build a business case for selected solutions

Investigate… Investigate the possibilities of alternative training strategies. Example: Identify training conversion candidates: - Instructor Led training to Computer Based training, or - Instructor led training to On The Job training

Goals… Set Target Levels Tangible results Measurable Quantitative Standards Values Rates

Evolutionary Goals For All… 1. Plan and Design 2. Build and Pilot 3. Implement and Evaluate 4. Review and Renew 5. Research and Rewind

Indicators… Values or characteristics used to measure outputs or outcomes. Outcome – Assessment of results Output – Set target level. Process measures, total quantity, other attributes. - Specify the time to measure, or the frequency of measurement.

Impact vs. Input Impact Measure the direct and/or indirect effects and consequences. Example: Comparison studies - Before vs. After Input Measure the resources used. Example: Cost Accounting

The Report… Easy to read – icons (How to use this report) Glossary Raw Inventory Data Analysis of Data Recommended Solutions and Business Cases Goals and Indicators Action Plan with Timeline

THE DREAM BECOMES A REALITY…. In an era of rapid change…

Enterprise Learning Services 24 / 7 / 365 Shared Services Organization On demand, dynamic, agile Job Relevant – skills, knowledge, behaviors Organic Aligned to current business needs Efficient – expands intellectual capacity Value, leverage, nurtures careers

Running Training for the Business! Performance Consulting Organization Fits easily into daily work life Facilitates learning in the workplace Successful blended approach Single Source – Reference Point Process Centric, not Program Centric Measurable – Operational efficiency and service levels – not just learning outcomes. Succession – a solid learning initiative

“WE – LEARNING” SOLUTION A strategic umbrella for enterprise-wide education requirements for ALL state employees. Enterprise Learning Services Organization: “A few strokes of the keyboard and our learning services come to you!”

Contains…. 24/7 Self Service Courses and Content Internal Performance Consultants Resources and References Collaborative Learning and culture Formal information and learning architecture Professional knowledge Full text searchable archive

Provides… Educational entity that is a strategic tool designed to assist and cultivate individual and enterprise learning, knowledge, and wisdom. Enhances the absorptive capacity of our enterprise to make a strategic contribution to not only our organizational performance, but our public service to the citizens of Kansas.

We the people… People are the source of competitive advantage, they are living, breathing, and by extension, ever-changing contributors to the success of our enterprise – and will continue to be so for a long time….

Final - Building Blocks… Scope Structure Governance Services Technology Strategic Alignment – Tactical & Operational Reporting – L & D Data Warehouse/Repository Strong Human Capital Team

Thank You! You are leading the charge to an exciting new time in State Government. Together, we can make this a reality. Thank you for all your efforts!