Faiza Nur Hanifah ( ) Chandra Vasandani ( ) 06 PBM BCA Knowledge Management

Introduction What is Knowledge Management? "Knowledge management is a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all of an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers."

About BCA Company Profile VISION Mainstay of the community bank of choice, which serves as an important pillar of the Indonesian economy. MISSION Build institutions that excel in the field of payment and settlement of financial solutions for businesses and individual customers. Understanding the diverse needs of customers and provide appropriate financial services in order to achieve optimal customer satisfaction. Increase the BCA franchise value and stakeholder value

About BCA BCA Strength Resources : - a highly professional management team - highly trained, customer oriented human resources Network: - an extensive network - has more than cash and non-cash ATM terminals Product & Services : - innovative products and services

BCA Knowledge Management KM is important BCA have many branches and employee it’ll be important to maintain all of the useful information, experiences and employee’s idea in order to improve company value. BCA KM Events & Sharing activities - to improve employee work performance - to solve problems that occurs in the work place - to improve teamwork - knowledge, idea, and problem solution sharing

BCA Knowledge Management BCA KM Program - One year training BCA development program - Three months training to reach next career level - exam BCA KM Tools - BCA e-learning (mybca.com, BCA learning center) - Business call report - Video based training - Info BCA and Prioritas Magazine

BCA Before & After KM Before - lack of skills - difficult to get information - no documentation - slower to make decision - no sharing habit After - good in skills - easy to get information - have documentation - faster to make decision - built sharing habit

Advantage and Disadvantage of KM Advantage - fully and accurately informed employees, clients, and stakeholders - improve team effectiveness and delivery outcome - there’s no miss perception - increase HR value Disadvantage - need effort and time to transfer knowledge - difficult to built sharing habit

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