© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Automatically Monitor Events and Open Incidents Persona: Application Owner HP Universal CMDB Version 10.01

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 2 Automatically monitor events and open incidents An application owner who has just received ownership of a new project may want to:  Monitor the new project.  Automatically open incidents according to the online monitoring status.  Ensure that notification is received about such opened incidents, both to himself and to the people who are responsible for the fix as well.

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 3 Automatically monitor events and open incidents - Setup Click a box to see details about that step. Universal DiscoveryBSM Model the business CI’s hierarchy Check and add content Verify content Verify business application content Apply monitors Set up incidents integration with Service Manager Set up incidents integration with BSM UCMDB/RTSMService Manager Define incident submission rules 8 In UCMDB, use Universal Discovery to perform a spiral discovery of the organization’s entire IT domain. 1 Perform a spiral discovery 1

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 4 An event occurs on one of the business application environment’s CIs and arrives at OMI Automatically monitor events and open incidents Click a box to see details about that step. BSMUCMDB Browser An event arrives at OMI 10 The event is checked against rules 11 Incidents lifecycle begins 12 Search for the business application 13 View an incident 14 View application availability and status 15 Service Manager The event is checked against the automatic incident submission rules, and if it complies, an incident is generated in Service Manager. 11 The automated incidents lifecycle begins in Service Manager The application owner uses the UCMDB Browser to search for its business application Use the Incidents widget to see that an incident is open. 14 Use the Monitoring widget to see that the application availability and status have been affected Understand the business impact 16 Link to event information 17 Use Enterprise Collaboration features 19 Use the Impact widget to understand the business impact of this event. 16 Use a direct link into Service Manager from the Incidents widget to get more information on the nature of the event, including the name of the event’s assignee. 17 See detailed event information 18 Access Service Manager directly from the UCMDB Browser to see additional detailed event information.. 18 Click the Enterprise Collaboration icon to check the current status and expected solution time frame with the event’s assignee. 19

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 5 Additional resources To see examples of the steps involved in this workflow and to learn more about the relevant features, see:  HP Universal CMDB Modeling Guide  HP Universal CMDB Administration Guide  HP Universal CMDB Data Flow Management Guide  HP Universal CMDB Discovery and Integration Content Guide  HP UCMDB Browser online help  HP Universal CMDB to HP Service Manager Integration Guide  HP Business Service Management Application Administration Guide  HP Enterprise Collaboration Concepts Guide