Forhandlermøde Steen Marquard Channel Manager

© 2009 Avaya Inc. All rights reserved. Avaya på verdensplan  $5+ billion leader in IP telephony and communications applications  Global presence – 58% U.S.; 42% International – Product sales: 43% direct; 57% indirect  100,000,000 users of Avaya globally – 1 million businesses in 150 countries – More than 900 of the Fortune 1000  Industry leading R&D with patents / applications (1)  2,500 distribution partners; 4,200 ISV’s  18,000 Employees worldwide  Track record in managing effectively through technology transitions – Former division of AT&T and Lucent, spun-out as independent company in October 2000 – Acquired by private equity firms Silver Lake Partners & TPG Capital in October 2007 Sources: IDC, Synergy, Infotech, Frost and Sullivan and others (1) Worldwide patents, including pending applications Revenue % by Region

© 2009 Avaya Inc. All rights reserved.3 Avaya’s placering på verdensplan Sources: [1] Gartner, Inc., Market Share, Contact Centers, Worldwide, 2007, D. Kraus, June, 2008; [2] Dell’Oro; [3] Synergy Research; [4] In- Stat/MDR; [5] IDC; [6] Frost & Sullivan; [7] Gartner, Inc., Network & Internet Services Worldwide Market Share, E. Goodness, April, 2008 Leader Notes: Results for Alcatel/Lucent contain only those specifically listed as such * Includes maintenance and support services of customer premise equipment (CPE); Siemens includes Communications and IT Solutions & Services divisions Avaya Inc. and Gartner, Inc. are both owned in part by Silver Lake, a leading financial investment firm. Gartner research is produced independently by Gartner analysts, without influence, review or approval of their outside investors or shareholders. For further information on the independence and integrity of Gartner research, see Guiding Principles On Independence and Objectivity on Gartner’s website, Contact Center MetricDatePos% % % % % Call Center/ACD [1] Agents2007#140%#63%#49%#213%#82% Revenues2007#138%#63%#411%#313%#82% Unified Communications Enterprise Telephony [2] Revenues2007#120%#57%#410%#311%#216% Lines2007#211%#68%#310%#113%#410% IP Telephony [3] ** Revenues2007#124%#410%#224%#314%#59% Lines2007#220%#410%#122%#316%#59% Converged Telephony [3] Revenues2007#137%#316%#82%#216%#414% Enterprise Messaging [4] Revenues2006#126%#65%#314%#224%N/A Unified Messaging [5] Revenues2006#125%N/A #319%#222%#57% Audio Conferencing [6] Revenues2006#130%N/A #222%NA H/W Maintenance * [7] Revenues2007#115%#92%#281%#191%#53% S/W Support * [7] Revenues2007#116%#62%#31<1%#39<1%#81%

© 2009 Avaya Inc. All rights reserved.4 IP-telefoni i Europa

© 2009 Avaya Inc. All rights reserved.5 Call Center på verdensplan

© 2009 Avaya Inc. All rights reserved.6 Spørgsmål fra partnerne – Hvor kan jeg finde produktinformation? – Hvor kan jeg finde konkurrentinformation? – Hvem skal jeg kontakte? – Hvilke procedurer skal følges? – Hvor finder jeg træning? – Kan man få demonstreret Avaya? – …

© 2009 Avaya Inc. All rights reserved.7 Lær Avaya bedre at kende Business Partner Portal Nyhedsbreve og updates (både teknisk og salg) Avaya University Et væld af værktøjer: ROI, Demoer, whitepapers etc Partner Marketing Central ProposALL

© 2009 Avaya Inc. All rights reserved.8 Producter fra A-Z : IP Office

© 2009 Avaya Inc. All rights reserved.9 Kend dine konkurrenter – IP Office

© 2009 Avaya Inc. All rights reserved.10  Search engine  TechTips & Bulletins  Product Description  Installation Manuals  End-User Guides  Multiple Languages KnowledgeBase IP Office

© 2009 Avaya Inc. All rights reserved.11 Avaya Learning Navigator Simply click on the Solution & Product Training you need

© 2009 Avaya Inc. All rights reserved.12 ProposALL – find produktinformationer  Web based Proposal Tool  Different Languages  Package info on – multiple products – services  Single, customer-ready document.  Build Content in 4 steps – Fill out contact information – Select desired items – Build executive summary – Create Proposal  Used when – initiating a new contact with a customer – customer’s request for more information on a product – to learn and understand the Avaya products

© 2009 Avaya Inc. All rights reserved.13 ProposAll - Wizard

© 2009 Avaya Inc. All rights reserved.14 IPO – Return on Investment-værktøj ROI Tool Covers : Conferencing, Calling, Mobility, Productivity

© 2009 Avaya Inc. All rights reserved.15 Salgsargumenter 15

© 2009 Avaya Inc. All rights reserved.16 IP Office Product Matrix

© 2009 Avaya Inc. All rights reserved.18 Interoperability og åbne standarder Phones and Phone Apps

© 2009 Avaya Inc. All rights reserved.19 Avaya IP Office Future … And More …  Microsoft OCS Integration  Enhancements to one- X portal for IP Office  All apps to be browser- based  Web 2.0 Integration (social networking)  Device integration (e.g. iPhone) 19

© 2009 Avaya Inc. All rights reserved.20 Tendensen i markedet 20 Reducere omkostningerBedre konkurrenceevne

© 2009 Avaya Inc. All rights reserved.21 Avaya – stort fokus på træning og certificering

© 2009 Avaya Inc. All rights reserved.22

© 2009 Avaya Inc. All rights reserved.23 Tak Steen Marquard