Welcome to Kuopio iTSMF Roadshow Opening of the seminar – Marko Jäntti, PhD, University of Eastern Finland itSMF Finland as a best practice partner – Liisa.

Slides:



Advertisements
Similar presentations
Conducting your own Data Life Cycle Audit
Advertisements

INTERREG IVC Introduction to programme & application process
The Microsoft IT Academy Quality Process. v3.0 June 2004 The key components of the Quality Programme A Quality relationship Self assessment Site visits.
Promoting employability at Hull
Ho Chi Bao Deputy Director Policy & Promotion Division
The Role of Clusters and Competence Centres in Smart Specialisation
DiDe – Developments in Diversity - Europe. About The Project 2 year project Funded From The EU Lifelong Learning programme Leonardo Transfer of Innovation.
Effective assessment for the degree in social work SWAP with JUC-SWEC Care Council for Wales Scottish Social Services Council Northern Ireland Social Care.
NetWorks for You TM One day – middle / senior managers One day – middle / senior managers One and a half day – 1 st level managers & cross-functional roles.
Seven Ways of Process Improvement, Risto Nevalainen 1 Seven ways of SPI Risto Nevalainen, STTF Oy
Three Solutions Overview Social Journey Template.
Florida State Board of Education Florida Information Resource Network (FIRN) Status Report March 18, 2003 Tallahassee, Florida Ruben Lopez Chief Technology.
TQA CONCEPTS & CORE VALUES
IHWO Strategy Map Mihai Laurentiu Ganj, IH Bucharest.
Where Do You Fair? Test your Entrepreneurship skills.
Engr Mian Khurram Mateen
1 K. C. Lo / L. M. Chow Power Systems Business Group CLP Power Knowledge Management in CLP Power Oct 2004.
Metsä Fibre Summary and closing remarks Kaija Pehu-Lehtonen, Metsä Fibre Oy
Bomgar Product Strategy SECURE REMOTE SUPPORT FOR THE MOBILE ENTERPRISE © 2011 Bomgar Corporation | CONFIDENTIAL BOMGAR Solution Overview Stuart McGregor.
Strategic Planning Current Status ---- For the cycle, the strategic planning process identified four key priorities: Columbia State.
The “Mike Nebe Solution” What is the “Mike Nebe Solution”
Unlearning ITIL Aale Roos
Process Assessments for Continual Service Improvement (CSI) Professor Aileen Cater-Steel University of Southern Queensland Toowoomba Australia and preferred.
A brief history of CEL Procurement About CEL Group Our procurement credentials Our vision for IHP.
Dr. Julian Lo Consulting Director ITIL v3 Expert
Building and Sustaining Performance Excellence in Organizations
ITIL A Team GALIP Presentation A. Silverman, N. Elovitz, L. Johnson, M. Saxena, W. Zhao.
Month Year Working together to achieve your desired outcomes, by delivering service excellence. Building Engineering Solutions for the optimisation of.
1 CorporateOverview Doing IT right – the first time.
How To Implement a Program Management Office (out of the box!) Juana Clark Michelle Duffy-Orr MJ Consulting LLC.
A Product of Event Management, Register, Schedule & Report Entire Back to Back Event Management Solution Copyright © ANGLER.
Importance of Networks, Research & Dialogue Dr Riitta Korpela Valio Ltd March 17, 2006.
Using the TAB Business Vantage Assessment. TAB Business Vantage  Learning Objectives—after this session you will be able to:  Discuss the benefits of.
What happens next? Ensure we know who you are – addresses for each member of each improvement team Register on the website Agree your own aims statement.
Science in Foreign Language Education. Only 6% of students pursue Ph.D. in Spanish--- What about the other 94%?
NestorPartners / Nestor-Partners Oy Senior Management Experience and New Market Entry Service Finland.
On boarding Program 01 August AGENDA Our Vision and Values OBJECTIVE To welcome everyone as part of Daya Lima family To have a clear understanding.
Project idéa Develop the Enabling Environment for Innovative Entrepreneurship where knowledge and network will bring new ideas to the market.
BUDGETING 201: BUDGETING WITH EXCEL 1. STUDENTS WILL UNDERSTAND THE CONCEPT AND PURPOSE OF BUDGETING. STUDENTS WILL GET FAMILIAR WITH EXCEL AND PRACTICE.
THE KITEMARK BSI. BACKGROUND The Kitemark BSI is the overarching organisation  UK Product and service quality certification mark  Owned and operated.
San Joaquin County Community Centers Strategic Plan San Joaquin County Board of Supervisors | July
CENTRE OF EXCELLENCE IN REPRODUCTIVE HEALTH AND INNOVATIONS (CERHI) WELCOMES YOU TO THE INAUGURAL MEETING OF THE INTERNATIONAL ADVISORY BOARD (IAB)
Transforming people’s working lives 50 touches - How do you measure up? Craig Campbell, Commercial Analyst.
Knowledge Management Dee Anne Kotzur. About Me Background in Logistics Lotus Notes Content Management – Outlook Folders 1998 Official KM title.
Ensuring Food Safety For our People.  Journey towards FFSA  ITC Intervention towards Food Safety Skill Development  Mission Vision of Fiji Food Safety.
BESST partners with Telford & Wrekin Council Welcome to BESST Back 2 Basics Breakfast Meeting Tuesday 21 April 2015 Twitter: #besstb2b.
Source: Margerum, Richard D. Author of: Beyond Consensus: Improving Collaborative Planning & Management MIT Press Overview  Political network concepts.
Welcome to Lawrence Berkeley National Laboratory Workshop on Energy Saving Opportunities in Cleanrooms March 15, 1999 Environmental Energy Technologies.
(c) 2007 Center for Innovation1 Center for Innovation René Blok VC Business Company 21th of March 2007.
Quality Assurance Systems: QMS: The UEF’s experience Yohama Puentes HEI ICI project: End seminar
FitSM: lightweight standards for service management in federated cloud Owen Appleton FedSM project / Emergence Tech Limited HN Interoperability workshop,
Introduction to the OIT Information Technology Service Management (ITSM) Program.
ITIL in Higher Education Constituent Group Rita Barrantes, UH Assoc. to CIO & Mgr. IT Svcs David McGuire, UNM Assoc Dir. IT Proj & Svc Mgt.
ISO Standard  ISO Standard is an international standard that help to describe the requirements of an information technology service management.
Upturn Consulting 27, March 2017.
Delivering Value Through Advanced Design Analytics With Dale McClung, Director of Design Solutions September 14, :45 AM.
Presentation INDUSTRY SENIOR ADVISORS Näringslivsforum Skövde
Travel Group Consulting
Decoding Disruptive Technology and Fostering an Innovation Culture
Chairman – Telecom Commission Members of Telecom Commission
EOB Methodology Overview
ISO/IEC 20K and ITSM Standardization: Route to Service Excellence?
برنامه‌ريزي منابع انساني
Learning goal (EQ) for the day: “How can you use the evidence gathered from the Prototype Planner to create and improve your tribe’s engineering design?”
ORGANIZATION________________________________________ DATE ____________
Bioeconomy at the University of Eastern Finland (UEF)
ICISG pre-conference workshop
General Concept On Operational Excellence Open for discussion.
What is Gestar? GESTAR is a family of collaborative solutions that allow you to handle highly interactive and integrated Business Processes. Gestar includes.
Benchmarking practice
Presentation transcript:

Welcome to Kuopio iTSMF Roadshow Opening of the seminar – Marko Jäntti, PhD, University of Eastern Finland itSMF Finland as a best practice partner – Liisa Torkkeli, trainer and consultant, itSMF Finland board member ISO 20k and ITSM Standardization: Route to Service Excellence? – Kristo Jokela, Development and Quality Manager, Istekki Oy Process Assessment for CSI – Aileen Cater-Steel, professor, University of Southern Queensland Coffee & Networking

Continual Service Improvement - Overview Source: Softpedia Quick Wins Service Improvements Development Ideas Measurement & Reporting Barriers

From CSI to Service Excellence CSI as a Core Source of Innovation Quality Standards Audits Process Reviews Quality Improvement New Service Concepts Service Excellence Quality Manuals Quality Circles Cost Savings Programs Continual Service Improvement

IT Service Management Research at UEF ITSM research started in 2004 Key research areas –IT Service Desk and Customer Support –Implementation and Improvement of Service Operation Processes –Continual Service Improvement Active collaboration with international ITSM research partners ITSM process improvement with over 20 IT service provider organizations

Feedback: Privacy Policy Feedback
Do Not Sell My Personal Information
About project: SlidePlayer Terms of Service

© 2025 SlidePlayer.com. Inc. All rights reserved.