1 Brandon Beale – GlobalNOC/GMOC Service Desk Manager AJ Ragusa – GlobalNOC Software Engineer.

Slides:

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Presentation transcript:

1 Brandon Beale – GlobalNOC/GMOC Service Desk Manager AJ Ragusa – GlobalNOC Software Engineer

2 GMOC Development Project Updates? LLR Overview and Recent Exercise GMOC Service Desk Metrics

Simplified authorization to be based upon global flags on contacts instead of per organization. Added ability for GENI project data to be submitted on the relational API. Resources can now be submitted without being tied to an Aggregate Slivers can now be submitted without being tied to a GENI Slice. Improved performance of measurement data download by generation via periodic cache 3

 Eldar Urumbaev  Jeremy Oakes 4

5 GENI LLR Procedure Workflow Legal, Law Enforcement & Regulatory (LLR) This Process is to handle inquiries regarding DMCA, Illegal downloads, Seized systems, etc, from Lawyers, Law enforcement and Regulatory agencies GENI needs to be proactive and prepared for requests. The LLR Process is designed and being refined to accomplish efficient and timely compliance to those requests. GMOC has taken the initiative to drive the process and facilitate the resolution with all parties.

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7 Lessons Learned The granularity needed to identify an offending IP is not currently available to the Service Desk There are a couple of solutions still being determined. Ops Monitoring should provide more visibility to the Service Desk Racks team providing a tool to automatically determine who’s resource it is. Determining time frame based on severity of issue when most of GENI is not 24x7 LLR representative and GMOC agree a next business day response is appropriate. Service Desk will send a response to the reporting party that we will address the issue in 1 business day.

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10 Improved Notifications Topology (for Emergency Stop and other needs) Circuits and Nodes in GMOC-DB Pro-active Ops monitoring/alerting Tracking outages at Regionals and other dynamic VLAN service providers (ION, AL2S) Maintenance Freeze (Scale)

11 Contact Us Subscribe to Ops Calendars (Web, iCal, RSS): calendars.html Remote NOC Tour??? Time Permitting QUESTIONS ?

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