TOWN HALL MEETING September 20, 2007 Service Improvement Announcements Brought to you by Operations and Support Services in cooperation with The Office of Technology and Information Services and IKON Mail Services

Why Change?  To Make Your Life Easier  Better Tracking and Reporting  Security Concerns

Coming Soon to your UT System MailRoom!  Effective October 1, 2007 all overnight couriers will begin delivering and picking up mail from the UT System mailroom located in CTJ Suite B.140E.  All courier mail will be prepared as usual by each UT System department and given to IKON mail room staff for tracking and shipping during daily mail runs.  All incoming courier mail will be delivered to the respective departments within an hour of receipt in the mail room. Please call IKON for special requests.  All incoming courier mail will be tracked by IKON staff.

Contact Information  ALL issues or problems regarding mail services should be reported to David Kruse at Facilities Management via an SOS.  IKON Mail Services can be contacted by phone at or via to

 Supplies for IKON Printers On-line Supply Ordering at Emergency (back-up) supplies located at IKON Mail Center Phone: x4397 Customer pick up or deliver on next mail run  Service Support for IKON Printers Current reporting: On-line at or help deskwww.ikon.com New reporting: or IKON Mail Center first line of service support Engages Help Desk and IKON technician Answers questions on use/operations of printers Additional Training as needed  Overflow/Emergency Copy Jobs Contact IKON Mail center to discuss availability and turn- around times

THANK YOU!