Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia.

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Presentation transcript:

Do you know ANI/ALI? 2012 AZ APCO/NENA State Training Conference Emily Garcia

9-1-1 vs. Non-Emergency  What is the difference between a call and a non-emergency call? ANI/ALI Mapping Capabilities  Your job remains the same: Obtain Pertinent Information, Deliver Quality Customer Service, Document Accurate Information in Case Comments, etc.

Performance Objectives  Analyze the parts of the ANI/ALI screen  Understand the difference between landline, cell phone, and VoIP technology  Identify how different call types will plot on a map

What is ANI/ALI?  “Super-Duper Caller ID Screen”  MSAG Database  Cell Tower Routing/Programming

Landline ANI/ALI Display

Cell Phone ANI/ALI Display

VoIP ANI/ALI Display

Mapping Display

Putting It All Together  Emily’s Thought Process/Flow Chart Phone Rings 9-1-1Non-Emerg Process Call LandlineWireless Process Call WPH1WPH2 Retransmit Process Call

Questions? Emily Garcia Pinal County Administrator (9-1-1/Training)

Resources  Pinal County Sheriff’s Office Communications Special Orders  Pinal County Office Policies and Procedures  State of Arizona Office