Preparing for the Future

 Emergency calls today are primarily voice.  People expect to reach PSAP when dials 911.  People have multiple ways and devices to communicate today.  Traditional system does not work well with new devices.  Identity = Line number, Location = billing address  Covering limited area  National protocols and routing  Three (related) fundamental problems  Where is the caller?  To which PSAP should the call go to?  How to identify the emergency call?  New communication devices are intelligent.

Today’s Future  Primarily voice calls via telephones  Minimal data  Local access, transfer, and backup  Voice, text, or video from many types of communications devices  Advanced data capabilities  “Long Distance” access, transfer, and backup

 = local  Communications = IP  NG9-1-1 >  Phased implementation  No federal mandate  No degradation in the current system  Market driving the need

Phase 1Phase 2Phase 3 Phase 4

Access TechnologyDescription Landline TelephonePlain old telephone system call routing based on local exchange carrier subscriber data, which is also the source of location information Landline TTY/TDDReal time, or “conversational” text. Uses landline phone system infrastructure and call routing. Requires a special TTY/TDD for the caller and the PSAP call taker. WirelessVoice calls via mobile, radio-based phones call routing is based on cellular tower location and/or mobile positioning equipment. VoIPVoice calls sent via IP-network access infrastructure call routing based on customer subscriber data. Some VoIP providers can deliver ANI and ALI information through the network in some locations.

 Enable E9-1-1 calls from any networked communication device.  Enable geographic-independent call access, transfer, and backup among PSAPs and between PSAPs and other authorized emergency organizations.  Encourage an open architecture, interoperable internetwork of all emergency organizations.  Reduce emergency services capital, operating, and maintenance costs.

 Provide opportunities to enhance 911 system:  Multimedia (audio, video, text)  Data delivery (floor plan, medical information)  Delivering video (CPR how-to)  Load balancing and redundancy

 Remains the same within an NG9-1-1 system –  to receive emergency calls from the public  ascertain the nature, status and location of the emergency,  and relay the call to the appropriate public safety dispatch center for response to the emergency.  The call-related expectations of the PSAPs also remain the same.

 types of calls received;  ability to transfer/receive calls from PSAPs outside the local region;  and capability to accept additional information designed to facilitate emergency services.  These are expansions of current functions, not fundamentally new roles.

Scenario 1 : Telematics andNG9-1-1

Scenario 2 : Interactive Text Scenario

Scenario 3 : PSAP Backup/Overload

 Communication devices are already here  The current system is having trouble adapting  There are more and better services that we can provide  We need to be planning and moving in that direction

Preparing for the Future