Managing Day to Day Emergencies Module 1 Managing Day To Day Emergencies  Battalion Chief Dave Endicott  Lt. John Maddox

Managing Day to Day Emergencies Module 2 The mission of the Prince William County Office of Public Safety Communications is to enhance the quality of life in Prince William County, through the prompt, efficient and professional handling of calls for service and the dispatching of public safety services; making Prince William County a safer community in which to live, work and visit.

Managing Day to Day Emergencies Module 3 Getting Assistance  44,000 overall calls answered per month  10, calls answered  4,000 cellular calls answered  12 average number of staff on duty  Call ASAP

Managing Day to Day Emergencies Module Operator  “9-1-1 where is your emergency?”  “What is the telephone number you are calling from?”  “What is the problem there?”  Call is entered and forwarded to dispatch  “Would you be willing to provide medical aid if I tell you what to do?”

Managing Day to Day Emergencies Module 5 Enhanced  First ring not heard in PSCC  Your number (ANI) is routed to Florida  Location (ALI) is added and returned  Second ring heard in PSCC  Call answered by operator

Managing Day to Day Emergencies Module 6 Placing The Call ANI ALI Dial Call Taker Dispatcher Responder

Managing Day to Day Emergencies Module 7 Emergency Medical Dispatch “EMD”  After location and call back number is confirmed  The event is given a call type, e.g. sickness, injury, etc.  The severity is determined to be ALS/BLS  Call is forwarded to be dispatched  Pre-arrival instructions are provided

Managing Day to Day Emergencies Module 8 Computer Aided Dispatch “CAD”  Recommends closest appropriate unit(s)  E9-1-1 tells CAD where you are  CAD tells the dispatcher which station / unit are closest based on type of call

Managing Day to Day Emergencies Module 9 How Many Calls Dispatched?  FY 99 - July ‘98 to June ‘99  5,800 Fire  17,686 EMS  16 Hazardous Materials  752 Service  Total = 24,254 Calls for Service

Managing Day to Day Emergencies Module 10 Funding  Branch of Public Safety  Annual Operating Budget is 4.9 Million  Revenue –40% from Surcharges –60% from General Fund  Surcharges –$1.18 Local (county) –$0.75 State

Managing Day to Day Emergencies Module 11 Telecommunicators (TC)  TC I = 911 Operator –(1 year of training)  TC II = Single Dispatcher –(6 months more)  TC III = Dual Dispatcher –(6 months more)  TC IV = Assistant Supervisor  TC V = Supervisor  LT = Uniformed Fire Lieutenant  Total of 86 Positions

Managing Day to Day Emergencies Module 12 Questions?  Split into two groups  One group will observe 911 Operators  One group will observe Fire Dispatchers  We will prompt you switch after 15 minutes