GAC Consmer Satisfaction 3 rd Qtr 2012. Survey Overview.

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Presentation transcript:

GAC Consmer Satisfaction 3 rd Qtr 2012

Survey Overview

What is the primary service you receive?

Have there been improvements in your life since you began receiving...

How would you rate the quality of professional and courteous servic...

How would you rate the orientation to services I received from the...

How would you rate your access to agency services, including after...

How would you rate the evaluations of your progress at the agency:

I would rate the efficiency of the agency staff in meeting my needs...

I would rate the effectiveness of clinical/support services that I...

I would tell someone else that the quality of services offered by t...

I would rate my overall satisfaction with all the services I have...

Since receiving services from the agency do you notice improvements...

Since receiving services from the agency do you find that you have...

Do you find the staff members from the agency:

Professional

Friendly

Courteous

Respectful

Dressed appropriately

Timely with visits

Knowledge about treatment/service options

Flexible to scheduling appointments/services

Understand of your situation

Personalizing your treatment plan

Please list 3 strengths that you found exhibited at the agency: very effient on time and resourceful good work, keep the children up and good program Quality Service Good Employees Show Concern Professional, Understanding and cooperative 1)come everyday (2)avail when needed help. (3)Listen work together ---nice attitude

Please list 3 strengths that you found exhibited at the agency: self concept apprearance take you help you work with you help talk cope take care of kids

Please list 3 areas of improvement you feel could be made at the ag... keep up the good, I will send prople over here for the program, they always there when you need them none More age appropriate activiteis for teens during summer in home 1) Help with younger child and all children(2) get younger sibling versus bringing him home(3)avail after hours I dont know attitude self conception self apprearance computer class lunch Helping other get here ontime (afterschool) hlep kids do there work talking and getting everything out n/a hands on free time anger management social skills self esteem n/a children need more help

If you have any additional comments about our agency and your servi... I really enjoy the program see you soon have been pleased with the services my daughter has recieved thus far keep up the good work